Ireland
Extensive experience in the Airline Business, including Sales and Marketing, Account management, Sales Support, Premium Customer Service, Pricing. Skilled all rounder with can-do attitude. Team Leader and Operations Manager
Operating AVIAREPS newly opened office in Ireland after acquisition of PremAir Marketing. Selling and promoting the services of our airline clients Japan Airlines (JL), China Airlines (CI), Air Astana (KC), Caribbean Airlines (BW), Airlink (4Z), SunExpress (XQ), Air Mauritius (MK), GOL (G3) as well as the Japan Rail Pass. Working closely with the Irish Travel Trade in promoting the services of our clients and provide local first hand contact and assistance in a small personalized market.
Sales Support for Travel Trade in Ireland for the following airlines: AIR CANADA, ETHIOPIAN AIRLINES, JAPAN AIRLINES, SRI LANKAN AIRLINES and ROYAL JORDANIAN AIRLINES Assisting travel agents with any queries relating to booking, ticketing and general selling above carriers incl. handling of Group Reservations Organising and participating in Sales and Marketing activities and functions. Liasing with airlines head office, acting as their "ears and eyes" on the Irish ground.
Investigating complex corporate structures and updating linkages in databases.
Operations Manager Sales Support for Travel Agents and Corporate Customers for United Airlines (until 12/2011), Brusselsairlines and Jet Airways (India) and EL AL. Assist Travel Trade with Nett Contract and Pricing, Fare Filing problems as well as Product and Customer Service issues Prepare Nett Fare contract proposals based on Fare Analysis and Competition infos collected Organizing Marketing events for UA (until 12/2011), SN and 9W Sales Blitzes to visit Travel Agents in Dublin and Nationwide Manning the SWISS Int. Air Lines Ticket desk at Dublin Airport providing Customer service, selling tickets, collecting change and/or baggage fees (until May 2009) Assist and supervise check-in personnel reg. SWISS policies and procedures (until May 2009)
CUSTOMER SERVICE REPRESENTATIVE Sales of services and policies for premium customers of various markets Dealing with reservations and passenger flights Dealing with all areas of customer service for different international markets Dealing with high volume calls Pricing and provision for quotes for flights Dealing with complaints and queries Working to personal and team targets AADVANTAGE FREQUENT FLIER REPRESENTATIVE Promoted after 6 months from General Reservation to Frequent Flyer department Providing customer service and solutions for very specific customer queries for premium customers of American Airlines and members of the frequent flier programme AAdvantage Handling incoming calls from travel agencies, corporate businesses and individual customers Supplying AAdvantage account and reservation information Handling and replying to incoming correspondence from AAdvantage members Cross-utilisation of multiple country products Acting as a first-time customer contact point for American Airlines Participating in ad-hoc duties and project work Administrative work using Email, Fax and Post Service to communicate with customers Backup lead agent position – troubleshooting, handling irate calls, approval of itineraries INTERNATIONAL TARIFF REPRESENTATIVE Promoted from Frequent Flyer department to Tariff department 4 weeks intensive training (incl. 2 weeks in HQ in Dallas, TX) in international airline tariffs calculate and recalculate complex travel itineraries, including Round-the-World interpret fare rules and ticketing conditions assist internal departments, Airport Ticket Offices and General Sales Offices in Europe, Middle East and Asia in all tariff related queries Queue work