Greater Seattle Area
I am a Business Management and Data Science graduate from Seattle University with a passion for leveraging data, technology, and business strategy to solve complex problems and drive informed decision-making. My academic experiences, internships, and professional work have strengthened my ability to analyze data, improve processes, and translate business needs into practical solutions. I enjoy working at the intersection of business and technology, where I can connect technical insights with organizational goals to create meaningful impact. Through both collaborative and customer-facing roles, I have developed strong communication, problem-solving, and adaptability skills while maintaining a focus on delivering value to end users. I have always loved puzzles, the process of seeing how individual pieces connect to form a bigger picture. That mindset continues to guide how I learn, think, and approach new challenges.
• Delivered front-line technical support to faculty, staff, and students through calls, tickets, and in-person requests. • Efficiently resolved over 10 tickets daily, reducing escalations and improving overall help desk efficiency. • Collaborated with IT staff to identify recurring issues, enhancing the user support experience across the Seattle University community.
• Collaborated with cross-functional IT teams using Agile methodologies for Active Directory dashboard development in Power BI. • Conducted data analysis and reporting to enhance visibility of access management systems. • Developed dashboards integrating SQL Server data supporting security oversight for over 1 million accounts.
• Provided IT support for local and remote offices, enhancing problem-solving and critical thinking skills. • Managed workstation imaging and remote desktop protocol management to streamline operations. • Developed technical expertise through Oracle account setups and active directory account management. • Maintained Windows Enterprise software applications, ensuring regular patching and system upgrades.