Jenny Nguyen

Tier 2 Technical Support Engineer, Video Conferencing & Enterprise at Logitech

Vancouver, Washington, United States

About

Experience

  • Tier 2 Technical Support Engineer at Logitech
    Oct 2022 - Present · 3 yrs 9 mos

  • Implementation Specialist at Comtech Telecommunications Corp.
    Apr 2019 - Sep 2022 · 3 yrs 6 mos

    - Managing 911 telecommunication migrations with states and counties nation wide - Assisting stakeholders in delivering industry grade equipment to 911 centers (PSAP) - Test/Validate Next Generation (NG) technology to confirm functionality of critical resources - Troubleshoot server/telecommunications equipment to ensure full functionality - Upgrade internal employee documentation & created central database - Upgrade/maintaine site survey forms utilizing FastField to increase efficiency - Increase productivity of turn around by moving company from excel to CRM's - Utilize numerous SaaS to expedite turn around with dispatch centers

  • Point of Sale Technician Lead at SpotOn Transact, LLC (SpotOn)
    Jan 2018 - Mar 2019 · 1 yr 3 mos

  • Point of Sale Technician II at Central Payment
    Oct 2016 - Jan 2018 · 1 yr 4 mos