United Kingdom
I have recently begun an exciting role at Ordnance Survey, helping to further develop the approach to internal communications. We're inspiring our colleagues to connect their work with the strategy and plans that are taking OS into the future. I previously led the internal communications for one of the largest councils in England, with a workforce of around 12,000 people. I love to create engaging, accessible communications, tailored to reach staff in different types of roles. Working closely with the services who need reach our colleagues, I plan and implement communications that will catalyse enthusiasm and call staff to action, as well as showing them the direct connection between their own work and the strategy of our business. I am also an experienced manager, who builds productive relationships within and across teams, and is comfortable advising senior stakeholders on sensitive issues.
Communications team leader for the Culture, Communities and Business Services (CCBS) department, providing proactive media and social media support to a variety of services and council-owned businesses. The department includes Libraries, Trading Standards, a number of nationally-recognised country parks and gardens, and outdoor centres for adventure sports. It also includes businesses such as the Council's award-winning architecture practice, a product-testing laboratory, a nationally-recognised school catering service, and a print and signage workshop. Responsibilities and skills include: • Reputation, stakeholder and media management for one of the largest local authorities in the country. • Setting strategy for external and internal communications campaigns, liaising with the media, engaging with social media audiences, evaluating results using online analytics. • Planning joint communications with a wide variety of public-sector partners. • Developing and overseeing multi-channel communication plans. • Securing unique opportunities for high-profile media coverage. • Line management. • Managing support for internal change programmes using internal news articles, blogs and Yammer. • Producing and managing social media content for Facebook, Twitter, Instagram, LinkedIn and YouTube, including video content, optimised for specific platforms.
Managing integrated communications campaigns on the council's corporate activities, and also on many individual public services including museums and cultural venues, property and asset management, IT, Trading Standards and a variety of council-owned businesses that sell to other public sector organisations. My campaigns support a wide range of objectives such as behaviour change, income generation and organisational development. Increasingly I am also collaborating with other local public services to make public services more seamless and coherent to Hampshire residents.
Providing a point of contact for the local press, co-ordinating internal communications with staff an ensuring web-based communications are used consistently with print-based channels and press releases. This role involved working to tight deadlines on the editing, design and publishing of regular publications and fielding sensitive media enquiries.