Columbia, South Carolina, United States
• Lead cross‑functional initiatives from initiation through delivery, coordinating resources, managing dependencies, and ensuring adherence to scope, timelines, and governance standards. • Collaborate with executive and functional leaders to translate enterprise strategy into executable initiatives aligned to organizational priorities, KPIs, and measurable business outcomes. • Monitor initiative performance against plans and metrics, proactively identifying risks, managing change, and driving mitigation strategies to keep work on track. • Facilitate executive and operational decision forums, enabling timely, data‑driven decisions and alignment across stakeholders. • Develop and maintain comprehensive governance and project documentation, including charters, execution plans, communication strategies, and performance updates. • Deliver clear, executive‑ready reporting that highlights progress, risks, dependencies, and business impact.
• Led end‑to‑end coordination of complex proposals and solicitations, managing timelines and deliverables. • Interpreted solicitation requirements and developed detailed project plans to guide execution. • Facilitated kickoff meetings and maintained ongoing communication with contributors and stakeholders. • Coordinated subject matter experts to gather, refine, and finalize proposal content. • Managed multiple concurrent, deadline‑driven projects with a strong record of on‑time delivery. • Mentored and onboarded new team members, improving team effectiveness and consistency. • Continuously expanded product and solution knowledge to better align proposals with customer needs.
• Oversee day-to-day client expectations and workload including training, project management, and website enhancements. • Deliver a streamlined marketing solution for each client’s customized ad building solution. • Collaborate with internal departments to ensure client projects flow efficiently. • Manage client relationships and provide support in achieving their marketing goals. • Deliver overall quality assurance on projects, including proofing of all materials prior to client review. • Analyze client issues and deliver the best solution possible. • Provide monthly reporting to clients on usage in order to continually improve the solution. • Assist support desk with call volume and escalated calls.