Greater Dublin
Startup Solutions Engineering & Sales Leader I am Jennifer Cox, a senior leader with over 19 years of experience in communication strategies, technical enablement, and global program delivery. I specialise in bridging complex technical solutions with business outcomes to drive growth and operational excellence. Key Strengths: Cybersecurity Expertise: Award-winning leader (Bronze Stevie, Unsung Heroes & Real Cyber Awards honouree) with a proven track record in cloud security, compliance, and implementing scalable technical solutions. Strategic Leadership: Adept at driving revenue growth, setting measurable KPIs, and leading cross-functional teams to deliver exceptional business value. Global Impact: Extensive experience managing high-stakes projects across industries, ensuring alignment with organisational objectives and stakeholder expectations. With a focus on innovation and results, I help organisations navigate the complexities of technology to achieve sustainable success. Let’s connect to discuss how I can contribute to your business goals.
Led and developed a global team of 11 solutions engineers, fostering a collaborative environment focused on innovation, continuous learning, and technical growth whist supporting customers across public sector, health, OT, Banking & Financial, Retail & Tech. Including brand names such as Siemens, Capgemini, Travis Perkins, NBrown Group, BT Group, Rolls-Royce, Sanofi and more. Drove EMEA renewal growth from $6M in 2016 to $100M in 2024, demonstrating strategic leadership and a results-focused approach to revenue expansion. Elevated customer satisfaction and retention by ensuring seamless transitions from discovery to deployment, collaborating closely with product, sales, and technical support teams. Formulated and executed customer-centric technical solutions by partnering with cross-functional teams, aligning solutions with business needs and driving technical excellence. Set, tracked, and optimised KPIs to assess team performance and the effectiveness of solution delivery strategies. Exceeded strategic objectives by leading global projects that improved product offerings and enhanced the company’s competitive position.
- Supported a team of 25 Customer Success Managers in the post-sales environment. - Navigated complex business challenges by driving multi-stakeholder deal cycles, ensuring the delivery of tailored technical solutions aligned with client objectives. - Led through discovery processes using MEDDPICC best practices to identify business pain points and define strategic goals, enabling the design of customer-centric solutions. - Achieved over 98-100% renewal rate for existing customers by effectively addressing critical issues with a focus on client satisfaction and long-term solution success.