Fort Lauderdale, Florida, United States
I excel at translating data insights into creative, strategic, and value-driven solutions, fostering collaboration and communicating effectively with stakeholders at all levels. I graduated from the University of Florida with degrees in Business Management from the Warrington College of Business and Advertising from the College of Journalism and Communications. I pride myself on always being an avid learner, excited to embrace new opportunities for innovation. With a keen eye for detail and a focus on continuous improvement, I work to make supply chains not only more efficient, but also more intuitive and adaptable to changing needs.
Transportation Network Technology
Inbound Carrier Management
Inbound Transportation Operations
- Led and developed a team of 100+ hourly Amazon associates by setting performance objectives to achieve customer promise expectations with ensured accuracy and quality - Exercised professional communication as the primary point of contact for associates, vendors, and internal customers; addressed all work-related concerns; provided support and drove solutions to remove barriers and improve employee experience - Built and executed productivity plans by reviewing work forecasts, determining staffing requirements, assigning job duties, and balancing labor - Conducted daily strategy and review meetings with analysis of performance metrics and ensured timely reporting; identified areas of opportunity by deep diving KPIs and trends - Drove employee motivation by creating and managing recognition/support programs, as well as delivering feedback and taking corrective action when needed - Ensured availability of tools and resources needed for associates to complete assigned tasks; troubleshooted problems through to resolution as the subject matter expert for all process areas in the station - Utilized various software and hardware systems to monitor operations and analyze workflows; proactively identified and led process improvement initiatives and Lean tools - Upheld quality control standards; regularly audited processes and areas; adopted regional and network changes to maintain compliance and consistency - Supported all safety programs and OSHA compliance to ensure a safe work environment
- Planned and executed all marketing efforts for a local restaurant transitioning to a corporate brand; tracked and analyzed web activity through SinglePlatform and Google Business, as well as social media activity through Facebook/Instagram/Twitter insights - Designed graphics for use on social media and print; ran contests and sales events to increase brand awareness; wrote/edited published informational and promotional content
- Revamped online presence for a local restaurant and rooftop bar by creating a fresh graphics/media kit and updating information with latest functionality/features on social platforms - Assisted in developing and photographing daily specials with a new menu; used Facebook Ads and Insights to develop creative content and run promotions targeting key demographics
- Sold tickets and managed sales for local and regional music and arts shows - Advertised all sponsored events through social media posts (Facebook/Instagram/Snapchat) and print marketing (posters/flyers)