United States
Experienced Global Sales Operations leader with a demonstrated history of working in high growth SaaS companies from startup to post-IPO. Skilled in sales operations, revenue operations, enablement, new market entry, and sales management.
Overseeing all company operations from our human operating system with our amazing People organization to our Risk Operations and Merchant Operations organizations. We believe in providing the best possible service and experience to both our merchants and our employees around the world and are #customerfirst in how we design and execute.
Partnering with our People team and our ERG leadership to ensure we are building a diverse workforce and an inclusive culture.
Managing global revenue operations team of 45+ across 5 regions Team scope includes: GTM strategy and planning, including forecasting, territories, capacity planning, and incentive design & administration. Commercial enablement doing new hire onboarding, product launches, continuous learning and soft skill development. As well as launching a bespoke sales methodology program with ~300 learners and a company-wide payments multi-level certification program with ~2k learners. RFP and Deal Management, including oversight of merchant fit, pricing, contracting, and onboarding requirements. Commercial technical stack, including Salesforce and related business systems. Commercial and Operations insights and analytics function.
Manage global sales operations team of 30+ across 5 global markets and 4 GTM channels - responsibilities include forecasting, pipeline management, GTM planning, territories, incentive compensation design, Salesforce and business system administration and design, RFP, deal desk, and sales analytics. Oversee design and efficiency of Commercial organization roles and structures for organization of 800+. Member of Executive staff strategy team, meeting weekly to discuss current and future initiatives across all global departments. Design quarterly external narrative with Investor Relations used in earnings calls, public filings, and investor events. Lead annual planning process with FP&A to set growth targets by channel and manage expense envelope. Partnered with four other departmental leaders to open our India Operations Center, moving a portion of our Commercial roles to India. Ownership of technology stack for Commercial organization. Designed and managed ticketing system covering 14 operational groups to route and handle all first line requests.
Responsible for opening Yext's first international office in London and integrating a new Dutch acquisition. Led on hiring and managing local sales and service teams in our three EMEA hubs of London, Berlin, and Paris as well as signing and supporting our first customers. Managed the growth and expansion of our international markets across two sales channels and ultimately four international offices, including planning new market entry. Managed scaling our US resources to global needs across enablement, HR, legal, finance, marketing, product and operations.
Founded the Sales Operations team for Yext, handling new hire enablement, forecasting, compensation plans, territory planning, product launches, and business insights.
Reporting directly into the President & Co-Founder. Founding member of the Revenue organization. Sold, serviced and implemented our first customers in Enterprise and Partner channels while continuing to support the internal needs of a startup including Marketing, HR, Finance, and Operations.