Raleigh, North Carolina, United States
Build and maintain excellent relationships with clients, vendors, and research study participants. Managed various styles of studies, including in-person and online with groups ranging in size from 8-300. Meeting all goals for recruiting, participation, and completion of studies by setting expectations, monitoring performance, and resolving issues. Facilities management including sourcing and managing vendors, making ongoing adjustments to keep the facility efficient for a variety of projects, and managing costs
Hired, onboarded, evaluated, and coached staff with focus on customer service Partnered with local businesses to expand brand awareness and community involvement Solved customer service issues, assuring customer satisfaction Planned and prepared schedules and processed payroll
Responsible for recruiting, interviewing, and training staff of 35+ and meeting retention goals Ensured compliance with HR and loss prevention audits Managed expenses, including supply budget and building and equipment maintenance