West Byfleet, England, United Kingdom
I’m an account and operations professional with 16 year's experience delivering exceptional client service and operational excellence across promotional merchandise and retail supply for major brands, including Samsung UK/EU, M&S, and the Arcadia Group. I specialize in managing end-to-end order lifecycles, coordinating cross-functional teams, and building strong supplier and client relationships that drive retention and growth. I thrive in roles where I can combine relationship management with operational insight, solving problems efficiently while ensuring brand compliance and seamless service. My strengths include project coordination, process improvement, and translating client needs into actionable solutions that deliver measurable results. I’m now looking to bring this expertise into a collaborative, client-focused environment outside traditional promotional marketing, ideally in account management, client success, or operations, where I can contribute to business growth, optimize processes, and strengthen client loyalty.
Took a planned career break to reflect on long term career direction, maintain industry knowledge, and explore roles aligned with strengths in client relationship management, operations, and supply chain collaboration. During this time I have: • Repositioned my experience in account management toward broader client success and operational roles • Explored opportunities in client success, account management, and operations roles • Refreshed excel skills/ completed a short course on Digital Marketing/ open to volunteering with Smartworks and Macmillan Cancer support
Managed complex, multi-stakeholder projects for a global tech client (Samsung), delivering timely, tailored solutions across the UK and Europe. Led a team to deliver client projects with a focus on service quality, budget alignment, and consistent communication. Prioritised relationship-building and steady coordination over reactive delivery, ensuring clients felt supported and informed.
Acted as the day-to-day contact for a major B2B client, responsible for managing project delivery from briefing through to completion. Worked cross-functionally with internal teams and external suppliers to coordinate smooth, accurate fulfilment. Recognised for maintaining a calm, solutions-focused approach under tight timelines.
Coordinated product sourcing and project timelines across multiple client accounts. Managed stakeholder expectations while ensuring suppliers met required quality and compliance standards. Focused on steady client service and internal process improvement to reduce pressure and last-minute issues.
Handled purchasing for mobile accessory lines, managing compliance and pricing for UK and international markets. Maintained consistency and clarity across supplier communications, ensuring alignment with lead times and product specs.