Greater Seattle Area
Experienced IT professional with a passion for analyzing, transforming, and testing data to assure data quality and gather insights to produce business improvements. Excellent business acumen coupled with expertise in querying databases, data validation, and quality assurance practices.
• Partnered with business and technical subject matter experts that drove enhancements, ensured project deliverables were met, and maintained the Symetra systems • Wrote and executed test plans and test cases for manual, regression, automation, integration, and API testing on the Symetra Annuities system (FAST) for the Retirement department • Utilized Azure DevOps to work on user stories, update tasks, and document defects • Created and executed queries in MS SQL Server to validate XML extracts, troubleshoot data quality, and quickly find policies to use for specific testing scenarios
• Built the volunteer and event data infrastructure for the organization from the ground up using Power BI • Developed a Volunteer Dashboard that contains data for over 13,000 volunteers and 300 events for the organization and includes key insights and KPIs on volunteer demographics, event turnout and retention rate for senior management • Streamlined the process of extracting, cleaning, and updating new data • Provided training to athletes on utilizing accessibility settings for their OS, Internet Safety, Charity Footprints, and basic setup and etiquette for email, Zoom, and social media
• Created detailed test plans and test cases based on business requirements to uncover, identify, and document problems with the Claims system • Provided business clients with reports on testing progress, issues identified and recommended fixes • Increased efficiency of regression testing by saving 5 hours of manual testing by creating automated test scripts using Quick Test Professional
• Lead QA for overseeing the development and execution of test cases for load, regression and functional testing to support Peoplesoft HRMS and Saba updates • Conducted design reviews with clients and IT team to provide input on business requirements, schedules and potential issues • Verified database changes by writing SQL queries and validating data
• Provided excellent technical support to the Sales Team for Siebel CRM • Created user documentation, and analyzed and resolved issues regarding software and hardware problems in a timely manner • Developed a Frequently Asked Questions webpage for the Payroll Department