Asheville, North Carolina, United States
Highly experienced in luxury hotel and resort positions providing superior service for an international clientele while supporting business planning and decision making in seasonal and client centric environments. ¨ Collaborative leader and articulate communicator skilled in coaching and mentoring team members. ¨ Proactive and engaging supervisor with solid history in the five star hospitality industry. Specialties: Spa Management * Marketing * Business Development * Staff Supervision * Financial Analysis and Reporting * Budget Development * Inventory Management and Procurement * Foreign Language Fluency
In charge of all recreation at the resort including, Spa, Beach Service Team, Activities, and Kids club. Launched biggest kids club In Koh Samui, introduced new activities to Resort and enhanced spa service menu with new product launch and updated treatments.
A 10,000-square foot Spa with 11 treatment rooms, full service salon, fitness centers and group fitness offerings. • Managed team of 40+ members • Achieved an 11% increase in Spa revenue to realize $3MM budget • Created SOP Manual for Spa staff • Updated full Spa Menu to align with Spa Vision • Achieved 4-star Forbes rating
A 15,000-square foot spa with 15 treatment rooms, fitness center, group exercise, resort members and full-service salon. • Successfully secured extension of WTS management contract • Manage and Design of Budget, Monthly Forecasting and P&L reporting with $1.3 MM budget. • Led team of 30+ • Annual marketing plan for spa, salon, fitness and tennis programing. • Retail Buying • Financial Controls
A 5,400-square foot spa with six treatment rooms, group fitness and spa members. • Part of the pre-opening team for Spa and Hotel opening in 2008. • Progressed from Massage Therapist to Spa Director in 2011. • Increased revenues 16% and decreased expenses in first year as Spa Director to surpass expected budget by $200K and achieved $1MM revenue • Led team of 30 + • Menu development and Protocol design • Responsible for all hiring, disciplinary actions and training
A top-rated boutique spa with five treatment rooms offering bespoke services with food and beverage pairings. • Streamlined processes • Created SOP’s • Reviewed organizational structure