Lake Villa, Illinois, United States
20+ years of experience in program development, planning and execution with a strong focus in people leadership, critical thinking, strategic mindset, and attention to detail. Create and communicate sales team capability building standards for the highest impact on serving customers, gaining share, and generating revenue. Manage internal and external stakeholders to assess and evolve existing sales initiatives and improve / enhance end to end user experience as needed. Professional Experience Highlights: • End to End Program Management • Complex Issue Resolution • Continuous Improvement • Decision Making • Performance (Talent) Management • Stakeholder Management • Written and Verbal Communication Skills • Influence without Authority
Leads and manages multiple strategic projects and programs to drive growth and revenue for Large/Medium Customer Organization. Responsible for end-to-end program management, ownership of change and communication plans including developing and monitoring effectiveness of sales focused campaigns, industry offers, pilots and test programs; adjusting approach as needed. Lead cross-department collaboration to ensure sellers have access to the right tools and resources to effectively execute customer conversations and drive productivity (Sales Guides, Industry Segment Materials and Offerings, SFDC). Improve and streamline existing processes and format for the Inside Sales Strategic Supplier events ultimately enhancing the seller / supplier partnership and the ability to better identify solutions that best serve the customer. Sales Leader - Sales Accelerator Program - Successfully recruited and lead team of 7 new Grainger employees each for internal Sales Accelerator programs (2021 and 2022); placed 5 team members in Field Account Representative Sales roles from 2021 cohort - Monitored effectiveness of resource and tools to support the optimal learning experience and drive accountability - Trained and instructed employees in job duties and deliverables that align to Grainger Edge principles - Evaluated and coached team’s skillset and learnings to key performance indicates - Assisted team navigation with Grainger support resources and addressed seller questions for customer issue resolution - Effectively directed core planning team sessions to drive continuous improvement of current state and scalability of future programs - Managed internal stakeholder partnerships and leveraged feedback to design, develop, and implement 2022 curriculum roadmap
Specializing in MRO supplies and industrial products
Supported Functional Vice President in multiple sales functions (Gov, Comm, Mfg., TS & Sales Effectiveness) with a strong focus on leader and seller effectiveness. Indirectly lead, coached, and influenced 12+ Regional Assistants and ~40 District Sales Assistants.