Cebu, Central Visayas, Philippines
- Ensure the team consistently delivers high-quality customer service aligned with KPIs and company goals. - Monitor individual and team performance, providing regular feedback, coaching, and taking necessary actions to improve outcomes. - Motivate and support team members to reach their full potential and maintain a positive, results-driven environment. - Act as the main point of communication between team and management, sharing updates, concerns, and achievements. - Keep leadership informed of performance trends, challenges, and improvements in a timely manner. - Lead the recruitment process, including screening, interviewing, and selecting qualified candidates. - Assist in onboarding new team members to ensure a smooth and effective integration into the team and company culture.