Bracknell, England, United Kingdom
I am an ISTQB qualified, Test Professional, with 17 years practical “hands on” experience, managing UK and off-shore teams during NFT, SIT and UAT. Highly competent in analysing business needs, planning and testing mobile applications, customer facing and staff channel IT solutions. Possesses and demonstrates a thorough understanding of Risk Based Project Management and Software Delivery Life Cycles. Combines technical expertise with excellent communication and relationship building skills.
SDL Language Translation & Content Management Acutest - Test consultant (Contract) July 2018 to date SDL – Language Translation SaaS Appian Multi Release Programme - Attended refinement meetings; provided feedback on User Story design flaws. Prepared test scripts against the requirements; used Given/When/Then scenarios. Executed tests. Identified and raised defects against failures. Ensured successful connectivity and data transferred correctly between Client UI and SDL Appian system. End to end tests simulated during SIT and UAT with the use of JSON xmls sent via Postman. Supported and test lead UAT during the multi-phased deployment of functionality specific to Google client. Attended daily scrum and stand up meetings. Demo’d new functionality to the Super Users in preparation for their UAT. Reported progress. Collated user feedback and issues; ensured each item was responded to, escalated and satisfactorily resolved.
Managed, mentored and supported a team of eight offshore testers during the course of Agiliti – a multi release programme; delivering new functionality, SaaS, FSA and Compliance related banking systems to Fiserv clients. Coordinated risk based analysis; identified and agreed business process priorities, ensured critical functions were tested first. Conducted stake holder meetings; reported on progress, addressed issues, mitigated risks whilst considering dependencies and limitations. Held daily test team meetings; discussed progress, allocated work and resolved test concerns. Triaged defects; replicated faults, investigated data handshake between interfaces, often identified area of root cause prior to passing defect on to the Business Analyst/Developer. Produced regular progress reports to senior management during the testing phase, highlighted risks and issues. At the end of each test phase, issued Test Completion Report detailing recommendations before programme moved on to the next phase. Amongst the projects I test managed and delivered were:- Harrods Bank migration – High profile project with rigorous timeframes. Tested the migration of high net worth customers and their accounts on to the Fiserv client platform. Supported the client during live proving to ensure functionality continued to operate seamlessly, following migration. Stripe – providing clients with a payment gateway and merchant account services, enabling card payments to be processed via client business channels such as Digital and Contact Centre user interfaces. CASS (Current Account Switching Services) – enabling clients to instigate partial or full switch of customer current accounts; both in to and out of their FiServ banking platform. Verified the end to end business processes and ensured inward and outward messages were correctly generated for both new old bank.
Managed UK and Off-shore testers during SIT and UAT phases of Core Banking software solutions for HSBC Universal Banking System (HUB) on iseries and web based platforms; working on multiple projects simultaneously. Ensured hand-off to internal and external interfaces was as expected. Quality Center (QC) was used for test case preparation, execution and reporting. Utilised AS400 Query for data interrogation and used MAS to simulate payments and messages. Successfully managed testers to deliver a MultiCountry HUB instance to migrate four countries on to a single iseries platform, utilising the Waterfall methodology. Wrote test strategies and plans ensuring all requirements were traceable to test conditions and scenarios. Performed risk based analysis to identify test priorities. Ensured that each country continued to correctly integrate with interfaces, whilst still operating and reporting independently. Minimised potential issues by identifying, escalating and mitigating risks immediately. This reduced down time during test execution and eliminated system failure after implementation. The project was delivered within budget and timelines; contributing to new and existing business gains. Conducted business analyses and managed Agile testing of urgent compliance and FSA changes in 13 EU countries. Prepared and agreed test plans. Conducted scrum meetings to regularly discuss code deployments, test progress and solutions to issues and defects raised; tracking them to a satisfactory conclusion. Supported and motivated the team by trouble shooting issues immediately; ensuring HSBC was EU compliant within deadlines, thus preventing FSA fines. Recognised as a top performer for three consecutive years. Consistently excelled in role by taking on extra team related work; such as Business Recovery Planning, whilst continuing to demonstrate excellent planning and project test management skills.
Designed, set up and implemented Programme Management Office for IT Transformation Programme. Managed programme governance and created a structure and reporting platform for the programme, whilst providing continuous support to the Programme Manager. Designed Programme Status Dashboard to report progress across the whole of the programme. Liaised with departmental heads to identify top priority projects and agree how best to publish monthly progress to IT Ops Executive Committee. Designed structure, presented and implemented FileNet and SharePoint to ensure project governance and all documentation approvals were present and stored appropriately. Set up and agreed the Business Continuity Plan for teams in multiple locations. Ensured that business recovery was in place, regularly tested, enhanced and amended when required.
Successfully managed SIT and UAT phases of multiple projects utilising Waterfall testing methodology. For example; .Net Digital Mobile Banking App, .Net Premier Customer Internet Banking, Swiss Commercial Banking system on iseries. This included end to end testing of customer account life cycle, and customer output; utilising OnDemand CommonServer and Midmail links to Communisis. All were delivered on time and within budget, increasing HSBC presence in Europe. Awarded the Annual HSBC Technical Services Platinum League Award. Successfully test managed the project to implement the Swiss Commercial Banking system; hugely contributing to business growth.
Conducted business analysis. Planned and executed software testing for end to end mortgage processing systems utilising the V Model testing methodology. SQL and XML Spy were used to modify data to be tested and DMINQ was used to identify appropriate data to be tested on the LINC mainframe. These projects included:- Point of Sale Decisioning (PosD) web-based application utilising an automated decision engine on a .net client server linked to Experian Credit Score Agency. This enabled the faster processing of applications, thus increasing company revenue. Auganiser; an online document management solution to eliminate the need for paper customer files. This reduced administrative costs, removed paper file storage and prevented data protection breaches; resulting in larger profit margins.