Jennifer Cheung

Head of Learning and Performance at NextGen | Organisational Psychologist | AHPRA Approved Supervisor

Greater Sydney Area

About

Registered Organisational Psychologist passionate and committed to delivering high quality, evidence-based learning and talent development initiatives to maximise human potential and support organisational goals. I work effectively with all levels of stakeholders, developing practical, innovative and impactful organisational development strategies.

Experience

  • Head of Learning and Performance at NextGen
    Jun 2022 - Present · 4 yrs 1 mo

    NextGen is Australia's leading provider of non-proprietary Software as a Service (SaaS) technology solutions to the mortgage lending industry. My role is to support the staff at NextGen and Frollo with learning and development opportunities to maximise their effectiveness in their service delivery and capability, and ultimately driving a culture of lifelong learning.

  • City of Canterbury Bankstown (2 yrs 11 mos)
    • Manager People Transformation
      Apr 2022 - Jun 2022 · 3 mos

      I provide strategic direction, leadership and accountability of the unit, leading three high performing teams that specialise in the areas of Business Improvement, Learning & Engagement and Culture & Change. I support the organisation, now and into the future, to transform leadership and culture, processes and capabilities.

    • Lead, Organisational Capability
      Mar 2021 - Apr 2022 · 1 yr 2 mos

      Responsible for leading the Organisational Capability team to deliver strategic organisational development programs and initiatives relating to learning & development, engagement programs/events and workforce management. Key tasks include: * Lead, coach and mentor the Organisational Capability team to deliver on strategic objectives and goals. * Continue to embed and drive the organisation-wide capability framework to build capability at all levels across Council. * Manage the development and delivery of leadership development programs at all levels. * Lead the development and implementation of programs and processes that identify, support and develop talent capability across the organisation.

    • Learning and Design Specialist
      Aug 2019 - Mar 2021 · 1 yr 8 mos

      Managing the implementation and delivery of leadership and capability development programs targeted across CBCity to drive business impacts and build capability across all levels.

  • CPD Development Manager at Australian Property Institute
    Nov 2016 - Aug 2019 · 2 yrs 10 mos

    The Australian Property Institute (API) represents the interests of property professionals who undertake the full range of property valuations, plant and machinery valuers, property analysts and investment advisors, property fund and asset managers, property and facility managers, property lawyers, property researchers and academics. The key duties of my role include: * Manage and conduct Member annual CPD audit processes and communicate CPD compliance requirements. * Manage National CPD programs, training modules and professional development activities. * Assist with the development and co-ordination of national and local events and conferences. * Develop graduate and non-technical programs aimed at the future of property professionals.

  • Performance & Development Coordinator, HR at Johnson & Johnson
    Feb 2015 - Nov 2016 · 1 yr 10 mos

    I was the primary point of contact for employees and people managers to understand the J&J performance management framework, and learning and development opportunities. I provide direct "hands on support" to employees and managers in reviewing development plans, promoting the J&J training curriculum and deliver face-to-face training. * Using best practice principles to manage and provide specialist advice on end-to-end L&D processes including consultation, identification of training needs and development of solutions. * Design, deliver and deliver the onboarding process to support the effective integration of new employees through training and education. Liaise with external learning organistions and internal stakeholders to ensure a suitable standard of learning. * Responsible for creating multi-media, company-wide L&D communications and promotional materials including posters and newsletters. * Manage, support and champion local, regional and global talent development projects. * Generate adequate budget and monitor spending. * Prepare training reports and metrics on a regular basis. * Facilitate in-house training. * Facilitate team development sessions, including the use of psychometric assessments such as DiSC. HR Business Partnering - Effectively partner with the assigned stakeholders in building capability in operational HR skill including coaching, talent and organisational capability. Assist in resolving other employee related matters such as remunerations and benefits.

  • Training Coordinator, People & Culture at G&C Mutual Bank
    Apr 2013 - Feb 2015 · 1 yr 11 mos

    * Design, development and delivery of training programs including induction and compliance training. * Completion of training needs analysis to support ongoing staff development and performance improvement. * Management and coordination of annual training calendar. * Other general People & Culture projects and initiatives.