Lincoln, California, United States
With 14+ years of Project Management experience, I have honed my skills in Resource Management, Risk Management, Problem Solving, and Communication. Some of my successes over the years include rightsizing processes and workflows to maximize efficiency, completing projects on time and within budget, problem solving when issues arise while minimizing impact. I have over 14+ years experience in a Consultancy Capacity and have worked in many industries including Technology, Financial, Professional Services and Retail.
Provide upper management with Practice Forecasting & Pre-Sales Pipeline Forecasting. Began initiative to develop more reliable billing. Define our practice methodology. Began initiative to create metrics to right size scoping. Work in a team of 11 to complete Networking and Storage Assessments, Networking and Storage Installs, Networking and Storage Upgrades, Data Center Migrations using our Integration Center for staging, configuration and shipping & Troubleshooting efforts for an array of clientele. Manage 40+ projects concurrently. Specializing in managing demanding clientele. Provide internal resource management for engineering team members project assignments. Prioritize the needs of our clients to ensure efficient utilization of resources. Responsible for meeting project profit targets, managing scope with clientele, completing change order requests for “out-of-scope” requests, reviewing clientele contracts before submittal to ensure accuracy of scope & level of effort. Working with Sales Team to determine new opportunities from current clientele. Conduct weekly project status meetings. Draft project schedules, lessons learned, & meeting minutes. Ensured all client deliverables are completed. Assist in our Pre-Sales process with new opportunities.
Provide upper management with Practice Forecasting & Pre-Sales Pipeline Forecasting. Create Use Cases & marketing materials for our Sales Department. Define our practice methodology. Worked on special internal projects assigned by Senior Collaboration Practice Director to right-size our practice processes to increase revenue. Rightsized our Level of Effort template by performing a GAP Analysis discovered over 47 tasks missing. Responsible for bringing in $110k in Cisco Incentives from the Cisco Incentive Program. Uncovered misclassified Collaboration Practice Revenue totaling $2 Million. Work in a team of 9 to complete UC Assessments, UC Installs, UC Upgrades, Webex/Telepresence Installs & Troubleshooting efforts for an array of clientele. Manage 12+ projects concurrently. Provide internal resource management for engineering team members project assignments. Responsible for meeting project profit targets, managing scope with clientele, completing change order requests for “out-of-scope” requests, reviewing clientele contracts before submittal to ensure accuracy of scope & level of effort. Conduct weekly project status meetings. Draft project schedules, lessons learned, & meeting minutes. Ensured all client deliverables were completed. Assist in our Pre-Sales process with new opportunities.
Managed Project Team to complete a Data Center Migration, approximately 208 servers moving into a 15 rack cage at a Colocation Facility for an expanding start-up company. Led bi-weekly project meetings to discuss high level planning. Created project dashboard for weekly review and for hourly checkpoints throughout migration. Worked closely with DevOps Team to guide through the migration process including equipment inventory, cabling inventory, test planning, communication planning and an hour-by-hour run book of tasks taking place the weekend of the migration. Performed contract administration with vendors. Interact with vendors to review and implement scope, perform re-visits & validate completion of work. Assisted in developing Data Center Portfolio strategy. Attended bi-weekly meetings. Created meeting minutes and worked on development of business case using MS PowerPoint. Assisted in creating proposals for Bid Management and assisted with presentations to form partnerships.
Work in a team of 9 to manage all Network & Voice projects for Apple’s Retail Stores & Retail Colocation Data Centers. Lead bi-weekly project meetings to discuss high level planning. Perform contract administration with vendors. Interact with vendors to schedule work, implement projects, perform re-visits & validate completion of work. Create excel spreadsheets to track project readiness & status. Validate quotes against initial BOM’s. Drive projects through the initiation, planning & implementation phases. Determine major milestones, project scope, dependencies, constraints & assumptions. Perform project Scheduling and Resource assignments. Perform risk management & logging issues. Create Stakeholder notifications & compile project metrics for weekly reporting.
Coordinate migration efforts to move web services from an end-of-life web service gateway to a new Layer 7 web service gateway. Interact with clients to discuss the engagement process for requesting migration and new services. Lead and manage a migration team of 7 and track migration efforts, troubleshooting requests and log issues. Work in conjunction with the Program Manager, providing updates and discussing current issues to find resolutions. Report current migration status to stakeholders, program managers and project team members. Create stakeholder communications including Reminder emails and a Monthly newsletter. Create metrics presentations outlining current statuses. Update the IWE website with current processes and status updates, updating documentation and creating FAQs.