Rockford, Illinois, United States
Collins Aerospace benefits from over three years of expertise in electronic test engineering, supported by a collaborative and solutions-driven approach. As Principal Specialist, contributions span leadership in test system optimization and fostering teamwork to enhance operational efficiency. Proficiencies include leveraging remote desktop tools to streamline workflows. Outside of engineering, a decade-long commitment to coaching at South Beloit Sr High School reflects a passion for mentorship and growth. This dual focus on technical excellence and personal development exemplifies a mission to empower teams and individuals to excel both in professional and personal pursuits.
• Assist the head softball coach in their daily needs • Coordinate and facilitate fundraisers • Design and coordinate practice plans • Implement training through skill building exercises • Promote growth in students/athletes on and off the field • Develop game strategies and game management • Instruct and develop pitchers and defensive players (primarily infield positions) • Instruct and develop offensive players on hitting, bunting, and base running • Assist with field maintenance
- Performs installation, repair, upgrades, and modifications of PC equipment - Installs PC software programs and systems to meet user requirements - Analyzes software for compatibility on desktops and network - Provides analytical support for third party software applications - Advises and provides support for project implementations - Escalates issues within the department as needed to senior technicians - Provides supervisor with regular and succinct reports regarding the progress being made against assigned objectives - Maintains records and inventory of computer equipment
- Providing phone and email support to end users for hardware and software failures - Assisting end users with using the Epic EMR and other enterprise applications - Responding to service requests, including password resets or system access requests - Prioritizing incidents based on end-user urgency and organizational impact - Escalation of issues within the department as needed - Ownership of incidents to ensure timely incident resolution - Management of end-user relationships to ensure user satisfaction - Accurately logging incident details and documenting resolutions - Remotely connect to end user workstations to aid in troubleshooting of issues as needed - Regularly monitoring incoming email, voicemail and other lower priority service request and failure channels - Provide documentation on new and existing applications, products and services for inclusion in the internal department Knowledge Base •Monitor Service Desk for tickets assigned to the queue and process first-in first-out based on priority
- Provide world class service to all current and future customers - Interact and create interpersonal relationships with users - Provide dependable, trustworthy, and loyal service to all users - Service and maintain laser, inkjet, and solid ink printers and copiers (Xerox, HP, Dell, Canon, Lexmark, and more) - Perform printer and copier setups - Show and educate users various capabilities of their machine - Provide knowledge on various printers and copiers - Provide IT support and resolve IT related problems - Perform printer maintenance - Perform mechnical repair on printers and copiers as necessary - Connect printers to servers and locally on devices - Maintain and update drivers on servers - Deliver and install customer consumables - Troubleshoot and fix various mechanical and technical issues that arise - Maintain personal part inventory - Create procedure to log daily tasks - Create procedure to request new installs - Create procedure to organize and evaluate inventory in a timely manner - Maintain an open and reliable communication to all users and customers - Team player - Assist team members in troubleshooting issues - Assist team members when they are overloaded or need assistance - Works at the discretion of the end users. - Perform updates on devices as needed - Create backup files of devices to prevent important information loss and downtime - Create procedure to do weekly checks to prevent down machines on off hours
• Utilize strong interpersonal and communications skills to service members of the OSF Saint Anthony Medical Center’s Staff to their needs in the technology field • Install various types of software and troubleshoot when necessary • Configure, install, and troubleshoot local and network printers • Reimage workstations when needed • Support Windows XP, Windows Vista and Windows 7 workstations • Perform various tasks with co-workers to help gain knowledge in numerous areas • Implement multiple upgrades and projects • Build and rebuild malfunctioning equipment and services for staff members and patients • Operate in a timely manner to assist doctors, nurses, and personal efficiently • Support users in a manner of a Help Desk Support Technician