New York City Metropolitan Area
I'm a learning and development professional specializing in leadership development and organizational performance, who builds learning experiences and operational systems that help people perform at their best, especially in fast-moving, high-growth environments where clarity, connection, and adaptability matter most. I lead with curiosity over judgment, in my work, in my design choices, and in most conversations. Since making my pivot into L&D, I've built and delivered leadership and learning programs across management consulting (Oliver Wyman), aviation (Spirit Airlines), nonprofit (PowerPlay NYC), and insurance (Starr Insurance). That cross-sector range reflects a genuine belief that the best L&D thinking travels across contexts, and that the most interesting problems live in organizations that are growing, changing, or figuring out what they want to become. Most recently, I led Guest Care Training operations at Spirit Airlines, supporting global contact center teams and vendor partners across the U.S., Latin America, Africa, the Middle East, and Asia, translating complex operational changes into scalable learning strategies that drove consistency, readiness, and measurable outcomes. When Spirit ceased operations in May 2026, I transitioned out and am now looking for my next chapter. The pivot itself has a good origin story. For years I worked in experiential event production, most recently at Columbia Business School, running programs that had to land perfectly under pressure. A career coach changed the way I thought about work entirely, and I loved the experience so much I trained at the Co-Active Training Institute, earning my CAP designation. That was the beginning of everything. I hold an M.S. in Organizational Behavior from NYU and CPTD and CMP certifications. I bring a coaching lens to everything I design, and have built and facilitated leadership development programs across industries, working with emerging leaders and seasoned managers alike. I served as President of the ATD NYC Chapter, where I led a volunteer team through programming, partnerships, and community-building for one of the largest L&D chapters in the country, and continue to serve today as a Board Advisor. Outside of my job search I'm building AI-powered tools, which has deepened my hands-on understanding of how emerging technology can be designed around real human needs, a lens I bring directly into my L&D work. Open to remote, hybrid, and on-site L&D Manager, Senior Facilitator, and People Experience roles, full-time or long-term contract.
Served as a training leader within the Guest Care organization, contributing to training strategy execution & owning global training operations for distributed contact center & BPO teams during a period of rapid organizational change and scaling. Company closed. Worked closely with senior leadership, operations, QA, & vendor partners to translate business priorities into scalable learning programs, support new site launches, & strengthen training consistency & readiness across global teams. • Owned training operations supporting global contact center teams and BPO partners across Latin America, Africa, the Middle East, & Asia • Partnered with training leadership & operations stakeholders to execute training strategy & ensure alignment with evolving business & customer experience needs • Collaborated with headquarters & vendor-site training teams to maintain quality standards, consistency, & learner readiness across distributed environments • Supported the design & rollout of onboarding, communication, & training frameworks for new contact center launches & operational ramp initiatives • Acted as a cross-functional liaison between operations, QA, leadership, & vendor partners to translate policy & workflow changes into structured learning experiences & performance support tools • Introduced structured rollout & communication processes that improved alignment & execution across geographically dispersed stakeholders • Used performance feedback & training data insights to identify gaps & continuously improve training effectiveness & operational readiness • Supported readiness for system, policy, & workflow changes impacting Guest Care operations and customer experience delivery • Managed external vendor relationships & partnered with BPO training teams to ensure delivery quality & operational consistency • Recognized with the Guest Care Service Award for leadership in producing a multi-day global summit focused on strengthening strategic partner relationships
• Quickly pivoted the organization to a virtual environment by researching, contracting, instituting and training team members on new platforms in order to continue to operate remotely during Covid-19. • Designed, facilitated and produced: virtual train the trainer courses on improving audience engagement in a virtual landscape and a session on using reflection to retain learning for PowerPlay coaches. • Managed and produced free sold out #Self Care Saturday wellness event at Nike Corporate HQ where participants were immersed in wellness and self-expression activities. • Scripted and produced virtual dance party and competition to provide girls an opportunity to move and release anxiety during Covid-19. • Trusted advisor to the CEO providing strategic focus and operational efficiency as lead of a variety of projects ranging from vendor negotiations to employee performance enhancement.
• Partner with senior level stakeholders to understand how learning and development can better support the needs of the business. • Create and administer a curriculum of weeklong, high-level professional development programs for local and national talent. Audience ranges from new hires to management and senior leadership. • Impactful course facilitator with the ability to engage listeners, and present complex concepts in a concise manner. • Effectively support Learning Analyst in the building out of the corporate LMS to enhance learning modalities and concepts including on demand learning
-Educated high potential consultants and support professionals by teaching both introductory and advanced sessions on Insights which are designed to enhance communication and team effectiveness. -Sessions are in person or virtual individual coaching or 2-4 hour live classroom sessions, ranging in size from 10-35ppl. -Delivered classroom-training session to mid-level professionals on the following topics: maximizing team performance and client interviewing effectiveness. -Effectively ran over 500 intro and wrap-ups for consultant and support professional programs, which create learning connections and opportunities to solicit key takeaways and real-time feedback.
Oversee all New York based Alumni events including reunion weekend, the signature event for the Business School, for over 2,400 alumni. Produce tri-annual Pan Euro and Pan Asian Reunions including Singapore Pan Asian Reunion in 2014.