Greater Toronto Area, Canada
As a Client Success Manager at Real Food For Real Kids, I lead a team of seven coordinators and oversee the portfolios of over 450 clients, ensuring that our service meets the expectations and needs of our childcare partners. I also collect and analyze data from feedback surveys to identify areas of improvement and opportunities for growth. I have a strong background in environmental management and assessment, with a Graduate Certificate from Niagara College and an Honours Bachelor's Degree from Wilfrid Laurier University. I am passionate about creating positive social and environmental impact through my work, and I have a proven track record of delivering high-quality results and building strong relationships with clients and partners.
• Manage a team of 7 coordinators • Oversea the portfolios of 450+ clients
• Manage a portfolio of 100+ YMCA partners across the GTHA • Anticipate client needs and advocate for them to ensure our service meets their expectations • Collect and analyze qualitative and quantitative data relating to feedback for 300+ clients
• Organized and completed building assessments for commercial, industrial and residential buildings • Completed 100+ highly detailed reports outlining the findings and recommendations of the building assessments which were provided directly to clients • Managed field technicians across Canada as well as duties relating to scheduling and estimating budgets for upcoming projects
• Assisted in the completion of the College's Annual 2017 Sustainability Report • Collected and analyzed the data for the GHG emissions report for multiple campuses at the College using the GRI framework • Organized and analyzed 10 years of energy usage data for Niagara College • Assisted with the waste audit portion of the Annual Sustainability Report
• Drafted circulation notices for technical staff and comment letters for proponents • Became familiar with the Conservation Authorities Act, Ontario Regulation 166/06, the Living City Policies and other legislation pertaining to the TRCA • Gained an understanding of all environmental assessment and permitting processes • Participated in site visits for proposed projects