Jenessa Kwok

Undergraduate at Singapore University of Social Sciences | Community & Social Development

Singapore

About

Hi, I'm Jenessa, a Social Work undergraduate at Singapore University of Social Sciences. I am passionate about understanding people, communities and the systems that shape their experiences. Through past industry collaborations and project works, I have developed a strong interest in research, programme development and strategic planning to better understand social needs and create meaningful, sustainable impact. Driven by a people-centred mindset, I enjoy analysing complex issues, identifying opportunities for improvement, and exploring how thoughtful strategies and collaborative efforts can strengthen communities and improve social outcomes. As I begin my journey in social work, I look forward to learning from diverse experiences, building meaningful connections, and contributing to initiatives that create positive change. I am open to opportunities to learn from others and contribute positively to future collaborations. Let’s connect on LinkedIn!

Experience

  • Reservations Officer at Frasers Hospitality
    May 2026 - Jul 2026 · 3 mos

    - Respond to enquiries through reservation hotline and email - Handle reservations received through Online Travel Agents (OTAs) & Brand Website booking engine - Assist to update OTAs & Brand Website booking engines' inventory and update Reservations Manager of status. - Ad-hoc administrative duties

  • Strategic Communications & Partnerships at Allkin Singapore
    Sep 2025 - Feb 2026 · 6 mos

    - Researched and identified potential donors, sponsors, and strategic partners - Brainstormed innovative fundraising ideas and engagement strategies - Supported the development and execution of fundraising events - Assisted in preparation of proposals, pitch decks and online donation campaigns - Created donor content and updates for engagement by using Canva

  • Crew Member at ITEA Beverage Pte Ltd
    Feb 2023 - Aug 2023 · 7 mos

    - Cashiering and service duties - Preparation of beverages and dessert

  • Fast Food Team Member at Shake Shack
    Nov 2021 - Feb 2022 · 4 mos

    - Provide guest services which includes cashiering duties and ushering guests to their tables - Perform kitchen duties which includes preparation of food and drinks - Maintain General Cleanliness of the outlet - Responsible for reporting and recording daily register balance at the start and close of shift - Adaptability in high-stress environments during peak hours with the ability to maintain composure