Wellington, Wellington, New Zealand
With over 25 years of experience in project, programme, and EPMO management, I have built a reputation for leading successful technology and business transformation initiatives. My expertise spans enterprise portfolio management, governance, and strategic programme delivery, ensuring organisations achieve their business objectives through structured execution and stakeholder collaboration. I am passionate about driving transformation, engaging with stakeholders at all levels, and embedding best practices that enable organisations to deliver value efficiently. Whether leading teams, optimising governance processes, or navigating organisational change, I am committed to making a meaningful impact.
As Head of Programme Delivery at MAS, I help steer the organisation through a significant transformation journey focused on strengthening our foundations and delivering exceptional value to our members. My role centres on turning strategic intent into structured, well-governed programmes that bring clarity, alignment and momentum across MAS. Working closely with leaders, teams and partners, I support the design and delivery of initiatives that modernise our platforms, uplift capability and enable a more connected, digitally confident future. My focus is ensuring MAS has the frameworks, discipline and collaboration needed to deliver change that is purposeful, sustainable and member-centric.
The Programme Practice Lead is a key member of Clarus's Technology and Improvement team reporting to the Technology Portfolio Manager. Key responsibilities include: • Providing strategic oversight of business and technology transformation initiatives, managing complex project inter-dependencies. • Developing and implementing programme management frameworks to improve delivery maturity. • Partnering with executives and key business leaders to provide strategic advice, programme updates, and risk assessments. • Driving capability development within the programme management team, ensuring continuous improvement in delivery approaches. • Managing stakeholder engagement across business functions to drive collaboration and effective decision-making. • Overseeing commercial and supplier relationships to ensure value-driven delivery.
As a member of the Ronin group, I actively support our Principal Consultants across strategic engagements within private and government organisations. By leveraging my expertise and collaborating closely with stakeholders, I contribute to the success of our clients' initiatives.
I collaborated with the owner of this successful private health clinic to drive various initiatives and operational improvements. Leveraging my operational and project management expertise, I implemented streamlined changes that enhanced processes and yielded positive outcomes. By analysing monthly data insights, I identified opportunities for operational improvements that boosted average new patient numbers and spend. To enhance the patient experience, I oversaw front-of-house staff changes and implemented new processes in support of launching a new treatment modality. Additionally, I led multiple projects, including rebuilding a sister company website to align services and imagery with the parent company. I successfully completed tasks such as installing new internal and external signage and conducting marketing mail shots to health professionals across the Wellington region. I also completed a thorough review and refinement of the main Featherstone Street Pain Clinic website.
As VP of Global Engagement at Provoke Solutions, a leading consulting firm delivering innovative digital solutions to clients in New Zealand and the US, I spearheaded the practice strategy and ensured delivery excellence across projects. In this role, I held accountability for revenue growth, margin, and team utilisation for the Engagement Team, comprised of Project Managers, Project Coordinators, Service Delivery Managers, and Administrators. Key Responsibilities • Drive delivery excellence by managing and overseeing all global projects, ensuring effective governance, issue resolution, and risk management. • Cultivate and nurture strong customer relationships with senior stakeholders and business/project sponsors. • Engage in global pre-sales activities, including account planning, customer presentations, and involvement in RFP/competitive bid processes. • Take charge of global reporting, providing comprehensive insights into project and service delivery margin and revenue. • Conduct thorough reviews, support, and reporting for at-risk global projects. • Oversee global month-end billing processes, including accurate reporting and predictions. • Manage commercial aspects, including contract negotiation and statements of work, for our customers. • Develop service offerings with well-defined delivery methodologies and establish repeatable practices. • Mentor, coach, and empower the team, fostering their professional growth with clear development plans. • Cultivate a customer-centric culture within the team, ensuring the delivery of value and thriving customer relationships.
As an accomplished Engagement Manager at Provoke Solutions, I spearheaded the practice strategy, driving delivery excellence across a diverse range of projects. In this influential role, I took charge of revenue growth, margin optimisation, and team utilisation for the Engagement Team, which consisted of talented Project Managers, Project Coordinators, Service Delivery Managers, and Administrators based within NZ. Key Responsibilities • Drive delivery excellence, overseeing and managing all projects within New Zealand, ensuring effective governance, issue management, and risk mitigation. • Cultivate strong and enduring customer relationships with senior stakeholders and business/project sponsors in New Zealand. • Supported pre-sales efforts, account planning, customer presentations, and engagement in RFP/competitive bid activities on a national scale. • Manage commercials, including contract negotiation and statements of work, for our valued New Zealand customers. • Innovate service offerings, designing them with well-defined delivery methodologies and establishing repeatable practices. • Foster a culture of mentorship, coaching, and empowerment within the team, enabling their professional growth through clearly defined development plans. • Nurture a customer-centric culture, ensuring the team consistently delivers value and thrives in meeting customer expectations.
As the 2IC to the Wellington Engagement Manager, I held the position of Project Manager Lead, allowing me to focus on the daily operations of the Wellington Project Managers. In this role, my primary responsibilities revolved around supporting and guiding Project Managers, addressing escalations, mitigating risks for "at-risk" projects, and collating closeout plans that prioritised customer satisfaction and project margin retention. I conducted weekly one-on-one check-ins with Project Managers, providing valuable mentorship and guidance. Key Responsibilities • Oversee the delivery of key engagements in Wellington, ensuring successful project outcomes. • Troubleshoot and provide support for the delivery of "at-risk" engagements, addressing challenges to ensure project success. • Foster strong customer relationships with senior stakeholders and business/project sponsors in the Wellington region. • Supported pre-sales efforts, account planning, customer presentations, and engagement in RFP/competitive bid activities specific to Wellington. • Manage commercial aspects, including contract negotiation and statements of work, for our valued Wellington customers. • Mentor, coach, and empower the team, developing their capabilities and fostering growth through well-defined plans. • Create and nurture a customer-centric culture within the team, ensuring the delivery of value and promoting their overall success.