Greenville, Indiana, United States
10 + Years' experience in the Service / Sales Management. Have managed day to day business in a multistate region for Sales and Service. Specialties: Project Management, Field Management, Route Management, Creation and Implementation for New Account installs.
•Manage a multi-state service territory, (15) Field Service Technicians, (1) Operational Assistant Manager, and (4) Warehouse Operations Staff. •Coordinate all installs of new and existing customers while maintaining territorial routing and efficiencies. •Manage fleet maintenance, and ensuring that policies, procedures and safety protocol are followed. Conduct monthly safety meetings. •Maintain Inventory, training, employee coaching and operational process improvement. •Complete customer on site visits/ quality control inspections with key contacts to maintain long term relationships.
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•Directed a management team of (5) and a field service force of (42) that serviced and reset merchandise in a big box environment. •Coordinated resets with Merchants and Store Management which included the layout / ordering of fixtures and products, creating planograms and labor requirements as needed. •Attended District and Regional walks with Merchants, National Account Managers, and District Staff to create and implement new sales / merchandising processes. •Responsible for store support representatives in the District, which included budgeting, training, employee appraisal and operational process improvement.
•Direct a management team of 9 and a field service force of 61 that services over 120 Home Depot Stores in the Midwest Region. •Coordinate special resets with Merchants which include the layout and ordering of fixtures and products, and creating planograms and labor requirements as needed. •Attend Global and Regional Merchant sessions to give recommendations for new and existing stores to allow the implementation of new product placement and processes to gain planogram integrity. •Create Cross Merchandising plans that continue to be implemented in the entire Northern Division, which has led to an increase in sales of this product along with additional buy in of the product above normal inventories. •Orchestrated special purchases, projects and product placement for the Midwest Regional Merchants to help increase volume and sales. •Partnered with manufacturers as a representative to Home Depot for employees for Special Requests and training.
•Developed and organized a process for service calls and cross merchandising program within my district. •Built and maintained relationships with Store Managers and District Managers within an assigned territory. •Continued service and demonstrated new and existing product lines in large home improvement stores to increase sales and store awareness of the company’s product line which resulted in a 25% increase in my assigned territory. •Performed bay resets and built new displays for new product rollout and increased merchandising locations.