Janesville, Wisconsin, United States
As an Executive Leader, I have over 20 years of program and process innovation leadership. I have demonstrated excellence driving industry-leading results for major global organizations through authentic leadership, including strategically planning and implementing programs, team performance, and forward-thinking business vision. I have a successful track record in driving all aspects of operations, sales, support and administrative functions to recruit and build winning teams. I excel at collaborating with executive leaders to design, implement and execute solutions that drive improvement and growth.
I work directly with the Executive Leadership Team in Conduent's Global Commercial organization to ensure the delivery of talent including strategy, workforce planning, transformation and digital enablement. I am the primary point of contact for the President of The Commercial segment. Partnering with sales leaders, I engage with client partners to develop and propose new or expanded services across the globe and help determine the best talent strategy, including geography, language, salary and scalability. I am the subject matter expert for Sourcing, Recruiting, Onboarding and Candidate Engagement and the associated technologies to support and enable growth across the Commercial business.
Promoted throughout multiple global leadership positions following the acquisition of Kenexa in 2012. I strategically planned and managed multiple enterprise initiatives for clients across multiple verticals, including healthcare, finance and retail. I drove design and build of enterprise solutions, cross functional and technical team performance management and integration of leading-edge solutions into existing systems. I managed business transformations and process improvements, P&L strategies, testing and delivery of solutions and global program change management. I led the integration and training of technical teams into consolidated business units and contact centers, implemented Agile/Scrum methods, and designed training and process management tools.
I excelled in global program management for RPO prior to IBM acquisition in 2013 with oversight of services and support groups. I directed core program functions, including strategic planning and global implementation, performance management, talent acquisition and training, team professional development and budgeting/resource allocation. I continuously improved processes, managed a cross functional team of Project and Delivery Managers, and administered programs for global clients. I effectively overhauled and re-designed a TA program for a major automotive manufacturer, transforming a program that was losing 20% annually to a profitable business realizing over 38% in gross profits. I developed and launched an internal sales group with over 300% growth in revenue in less than three years. I comprehensively improved "time to profit" operations, slashing nearly eight months of time through the development of a new implementation methodology to support immediate and rapid growth
Owned the business unit and the P&L, including all aspects of strategic planning, sales and operations for over 150 distinct operating programs. I led continuous improvement initiatives, cost reduction, solution design and development and team performance excellence. I managed budgets and resource allocation to align business process outsourcing with overall company and business unit goals. I led the business from a $20M business unit to over $150M over the course of five years by launching new products, focusing on sales expansion of existing clients and continuously improving all operating functions. I created and launched a new business line within the BPO group addressing customized "work from home" solutions (KellyConnect) driving new business from previously untouched markets and clients. I streamlined and consolidated the organization into a unified Lean model, improving efficiency over previous business model
Executive sales positions leading to management of 7 state regional geography. Focused on re-energizing an under performing region through sales development, structural re-alignment and operational efficiency.