Petaling Jaya, Selangor, Malaysia
I manage a team of design engineers working on multiples projects supporting factory manufacturing of hard drive storage devices.
Lead the development and execution of strategic initiatives to enhance the performance, reliability, and competitiveness of IC test handling equipment. Formed and directed cross-functional teams across engineering, customer support, and operations to address current challenges and anticipate future product requirements. Acted as the primary liaison between engineering and customer service, ensuring timely resolution of technical issues and alignment with customer expectations. Provided technical guidance to sales and marketing teams, enabling data-driven decision-making and identifying emerging business opportunities in new markets or applications. Managed customer expectations, service requests, and warranty claims, balancing customer satisfaction with cost control and long-term product quality improvement. Prepared and facilitated management review meetings, proactively addressing key product issues, project milestones, and strategic recommendations.
Over 10 years experiences in Clean room Type (Class 100) Machine Design Development with coverage in Automation Equipment and New Product Line Development Project Management. Engineering work covers Industrial 4.0 experience with full automation design incorporating Internet of Things hardware function.