Philippines
In my current role as Assistant Manager for Talent Acquisition, I lead a team of Talent Acquisition Specialists supporting the operations team in meeting hiring requirements. We manage recruitment across various industries, including health insurance, accounting, engineering, and logistics, covering roles such as customer service, data entry, and virtual/administrative support. We also handle hiring for internal roles within shared services and back-office functions. Our team delivers end-to-end recruitment, from sourcing to onboarding. As the site lead, I am actively involved in intake discussions, aligning on role expectations with stakeholders and benchmarking compensation to ensure market competitiveness. I work closely with stakeholders to streamline hiring processes and support their day-to-day operational needs. Working in Talent Acquisition has been a humbling experience, allowing me to engage with individuals from diverse backgrounds while continuously learning from each interaction.
Spearhead full-cycle recruitment efforts across multiple business units, managing sourcing, screening, interviewing, and onboarding of top-tier talent. Partner with department heads and HR leadership to develop effective hiring strategies aligned with workforce planning and organizational goals. Mentored and supported junior recruiters, standardizing best practices in candidate experience, interview techniques, and ATS usage to drive consistency and efficiency across hiring teams.
Leading a team of recruiters that are responsible for sourcing, interviewing and onboarding top-tier talent to meet staffing needs of the organization Strategize and review recruitment processes to ensure that it meets the goal of attracting and retaining talent within the organization Mentor team members towards developing their proficiencies in talent acquisition, evaluating their performance and brainstorming for creative ways to perform the job
Specializes in filling hiring requirements for the organization by sourcing candidates and conducting interviews to provide our stakeholders with top tier talent that will benefit their organization. Bridging talent to the hiring managers for further validation
- Provides support for various departments regarding employment concerns and technicalities. - Responsible for workforce management which includes monitoring and forecasting of attrition, offering best retention efforts to ensure that operations' staffing will not be affected - Handles labor relations to ensure that all activities within the company is in compliance with the Department of Labor and Employment. The task includes preparation of employee memo, facilitating administrative hearings and documentation
Lead a team of customer service representative that are responsible for providing exceptional service to customers inquiry and issues. Mentor and coach representatives to improve their performance and to also foster a healthy work environment for them where they can grow personally and professionally.