Hagerstown, Maryland, United States
Results-driven, and hands-on professional with 16+ years of experience in customer service, and customer relations. In addition to 10+ years of experience in quality assurance, and 6+ years of experience in food safety, food packaging, SQF, HACCP, and GMP guidelines and regulations. PCQI certified. Certified SQF Practitioner. Experienced in the development and roll out of special projects on-time and on-budget. Decisive and direct, yet flexible in responding to constantly changing assignments. Experienced in departmental management, staff training, and supervision. Enthusiastic, creative, and willing to assume increased responsibility. Effectively able to communicate with customers, staff, and management. High initiative with strong self-management skills. Strive for continuous improvement. Passion for consensus-building and problem-solving. Bilingual in English and Spanish.
Responsible for leading the quality management program within a food packaging manufacturing environment, ensuring compliance with regulatory requirements and internal quality standards. • Lead quality assurance and compliance initiatives to support product safety, regulatory adherence, and operational excellence • Manage internal and external audits while maintaining readiness for customer and regulatory inspections • Analyze quality metrics and trends to drive corrective actions and continuous improvement initiatives • Partner with production, engineering, and customer teams to resolve quality issues and strengthen operational performance • Oversee supplier quality expectations and ensure external partners meet company standards • Promote a culture of quality through employee training, process improvements, and best practice implementation
– Act as the first line of communication with customers and warehouse sites; advise customers of service failures and coordinate resolutions. – Audit daily order processes; ensure all orders are sent to each site Monitor and report all errors for performance tracking. – Work creatively with the Inventory Control team, Transportation department and warehouse sites on service resolutions. – Oversee service provider performance and engage providers for service improvement. – Communicate order changes with warehouses and coordinate shipment schedules. – Maintain all department ISO compliance documents and train all personnel within the department to the required standards, including the Director and Manager of the department.
– Assisted daily operations, including troubleshooting system issues (Manhattan), printing and re-printing labels, identifying products, and distributing and verifying tasks. – Ensured accuracy by verifying tasks and pallets before staging and investigating product locations through Manhattan for missing cases. – Assisted in delegating and managing activities of material handlers throughout shifts to meet daily goals. – Trained new hires on company policies and procedures. – Served as a translator for Spanish-speaking employees to ensure clear communication and understanding of job functions. – Inspected finished and in-process products to ensure they met company standards. – Collaborated with quality assurance, manufacturing operations, and inventory control teams to maintain adherence to company policies and good manufacturing practices. – Researched, resolved, and communicated work issues to supervisors, assisting coworkers in problem-solving.
– Assisted with daily review of production needs on all the lines to identify any possible quality concerns that needed to be addressed for upcoming jobs. – Collected sanitation records completed by the operations team to ensure proper documentation guidelines were implemented and to verify completion of all tasks. – Daily review of operation practices throughout the entire production floor and production lines to ensure jobs were running to predetermined specifications, quality and production records were being entirely completed and with accuracy, ensure all necessary documents, forms, and/or manuals were always available for the operators, evaluate good manufacturing practices to ensure compliance with food safety regulations. – Reviewed all internal and external non-conforming product. Evaluated each situation with production operators to provide opportunities for improvement. – Conducted monthly meetings with all the staff to address any policy changes, updates regarding external and internal audits, key performance indicators, continuous improvement practices, and other topics as needed. – Completed quality equipment calibration per internal schedule or as required per manufacturer. – Verified all finished jobs for completion and accuracy. Addressed documentation infractions with operators as needed. – Developed trending reports for printing staff to track improvement on good documentation practices. – Developed a new quality report form for the printing department that helped the operators perform their daily practices more accurately, efficiently, and easier to complete. – Created a training manual for the printing department to be able to complete a proper training process with a workflow that followed the path of all the printing tasks and processes. – Oversaw training of new operators for the printing department to ensure proper training was being delivered by the operator(s) before new hires were scheduled to work on their own.
– Primary SQF Practitioner in Maryland’s facility. – Drafted, developed, reviewed, approved, or declined documents, policies & procedures submitted from all 4 facilities. – Controlled and secured, all the documents, policies & procedures to prevent user from making unauthorized changes. – Outlined documentation needs to other departments whenever a procedural gap was identified. – Prepared training materials for team member of all departments and facilities when new documents, policies & procedures were created or when changes were made to existing files. – Developed, reviewed, and controlled company-wide (4 locations) policies and procedures to ensure adherence with industry and quality standards, along with SQF compliance. – Responsible for overseeing the development, implementation, and maintenance of the Safe Quality Food (SQF) program on all four locations of the company in the United States. – Reviewed and updated of all Hazard Analysis and Critical Control Point (HACCP) procedures. – Drove compliance of Good Manufacturing Practices (GMP) within the facility. – Lead auditor of the Internal Auditing Team of Food Safety Programs. Responsible for receiving and reviewing internal audit reports from each member of the Internal Auditing team. – Investigated internal and customer complaints by determining root cause and corrective action to resolve and prevent reoccurrence. – Approved and monitored Suppliers and Service Providers verifying and validating compliance with customers’ specifications, industry regulations, quality standards, and SQF requirements. – Conducted monthly GMP inspections.
– Created comprehensive training program for production team. – Responsible for the development of new and existing auditors and quality control technicians. – Summarize audits submitted by; auditors, product inspectors and quality control technicians for upper management. – Responsible for recognizing trends throughout all shifts and ensuring resolution to poor performance behaviors. – Assist shift supervisor in training and overview of proper product inspection and packing methods. – Scheduled and random inspections of the plant to ensure employees adhere to GMP, AIB, and SQF regulations. After inspection are complete, issues have been identified, collaborate with team determining the root cause and necessary corrective actions. – Monthly glass & brittle plastic inspection throughout the plant to identify any hazards to our team and customers. – Daily review of quality and production teams records to identify product issues that need further investigation. – Administrate and update the log for products that have gone on hold due to negative internal and/or external feedback. – Prepare necessary paperwork for staff to update current products on hold. Review documentation to release products to the warehouse. – Manually adjust IQMS for proper inventory control for goods and raw materials currently under review.
– Responsible for maintaining highest quality assurance processes, testing, inspecting, recording, and analyzing results data during product development and manufacturing. – Communicated all quality issues to support staff to ensure quick resolution. – Launched creative project initiatives to improve performance in order to provide best products. – Implemented policies and procedures to ensure adherence to best production practices and product quality standards. – Accountable for the activities of inspectors and testers on the production floor, in addition to calibrating equipment to monitor material quality. – Directed schedule of changes in materials to streamline company practices to deliver products that meet or exceed customer expectations. – Assisted shift supervisor in training and overview of product inspectors to ensure proper product inspection and packing methods.