Overland Park, Kansas, United States
Provide Technical assistance for Field maintenance personnel,and Company Associates. Diagnose and Analyze Telecommunications Data, track and coordinate issues for problem solving. Implement and document solutions. Support special projects for implementation of new processes. Special projects for Offline support for verification of devices in our Network.
Responsible for evaluating and engineering optimal network capacity utilization and design requirements. Ensures efficient and timely deployment or removal of equipment/fiber, meeting customer demand through analyzing current network designs, port/route consumption trends, new technologies and future opportunities for augmentation. Assimilates various internal and external customer requirements, creates new network capacity solutions, assembles the required equipment augment costs and budgets and participates in the overall network augment approval and trigger process. Undertakes specific network simplification and network enablement projects. Responsible for identifying/communicating process and procedural gaps, as well as driving closure on problematic orders. Works under periodic supervision. Performs basic tasks and some projects of moderate complexity. Relies on established guidelines and or detailed direction.
Project Coordinator at Lumen Tech
Monitor and maintain Network issues for the CenturyLink LTD, HSD, and ADSL cutomers Provisioning and upgrading of Lucent Stinger,Adtran, MRT, Alcatel AWS DSALM’s, Marconi and AFC DLC’s, Calix. Specialties: Supply technical assistance to field maintenance personnel, trouble tracking, coordination, notification, escalation, and documentation. Support special projects for implementation of new processes. Special projects for Offline support for verification of devices.
Provide Technical assistance for Field maintenance personnel,and Company Associates. Diagnose and Analyze Telecommunications Data, track and coordinate issues for problem solving. Implement and document solutions. Support special projects for implementation of new processes. Special projects for Offline support for verification of devices in our Network.
• Supply technical assistance to field maintenance personnel, trouble tracking, coordination, notification, escalation, and documentation. Daily experience troubleshooting single customer to outage issues in Ethernet and ATM network applications. • OSI Model used to troubleshoot issues from Physical to Network layers. • Train employees on the newest processes and technologies being used by department. • Proven strong analytical and problem solving skills. • Demonstrated ability to be effective in a stressful environment
Oversee everyday operations, call in and deliver paint orders, troubleshoot problems for customers and builders, spray lacquer