Brooklyn, Wisconsin, United States
Proficient IT Professional with 23 years of varied experience, seeking a long term career that utilizes my skills and knowledge of network and desktop operating systems.
Provide excellent customer service. Provide end user with professional triage support, keeping call notes as detailed as possible. Resolve end-user technical problems in a timely and courteous manner, setting appointments as needed. Respond to telephone calls, email, and requests for technical support, logging support calls into the Work Order platform, Managed TrackIT software dispensing Work Orders to the appropriate team members. Perform support tasks with other staff members to ensure timely resolution of problems. Support and maintain Oakwood-provided workstations for staff and all residents various configurations. Work with end users to determine hardware and software requirements. Support and maintain local and network printers and related equipment. Work with national and local vendors to help maintain service accounts and gain support for hardware and software needs both desktop and network alike. Setup, configure, and deploy computer hardware and related equipment. Worked with Kaspersky Anti-Virus management tool not limited to remote sessions also created packages and iso for remote deployment, along with cleaning viruses and spyware remotely. Perform account administration not limited to Active Directory and Microsoft Exchange, Door Security, HIPPA security compliant medical records and Cisco Any Connect client. Manage end-user Cisco telephone equipment to include troubleshooting POE and maintaining handsets. Maintain TrackIT and Keypass databases of hardware inventory, software licenses, use lists, etc Create documentation as necessary for the department functions. Provide 24/7 on call rotation support during off-hours. Provided support for Windows 7, Windows 10, Mac OS, Android and Iphone configurations.