Jef-Aram Van Gorp

Software Development Manager - Customer Engagement Tech at Amazon

Canada

About

It is my ambition to become a highly experienced and dependable software builder who is team oriented and able to process input from people with many different backgrounds. Specialties: Technical: Proficient in C/C++, Java, Python, Javascript, OpenGL, Qt, iOS Experience with C#, GLSL, OpenCL, CUDA, Google Android Artistic: 3D Studio Max, Adobe Creative Suite (Premiere, Photoshop, After Effects)

Experience

  • Amazon (9 yrs 10 mos)
    • Software Development Manager - Customer Engagement Tech
      Jan 2025 - Present · 1 yr 6 mos

      Leading a team of software developers and data engineers to build foundational services and data pipelines that enrich our customer contact data with GenAI-based metadata (e.g. real-time content summarization) so that downstream teams can improve the customer experience of Amazon Customer Services and its subsidiaries (e.g. customer service associates can read a summary ahead of taking a call, so customers don't need to repeat themselves). In other words: we're unlocking the potential of GenAI for Amazon Customer Services so that our customers are helped faster and more effectively.

    • Software Development Manager - Visual Innovation Sciences
      Dec 2023 - Dec 2024 · 1 yr 1 mo

      Leading a team of software engineers to develop prototype tools, in collaboration with research scientists, for capturing and rendering 3D content in a highly-scalable way. Responsibilities include setting direction and translating long term goals into tactical priorities, to ensure we validate the effectiveness of experimental techniques and coordinate with partner teams and stakeholders for integration of proven infrastructure into production environments.

    • Senior Software Development Engineer - Visual Innovation Sciences
      Oct 2021 - Dec 2023 · 2 yrs 3 mos

      Collaborate with research scientists to develop new machine learning techniques for reconstructing 3D objects from a sparse set of images. Design, review, and oversee the implementation of technical infrastructure for validating the effectiveness of experimental techniques. Coordinate with partner teams for the purpose of integrating proven infrastructure in production environments.

  • Nobel Biocare (4 yrs 4 mos)
    • Software Development Team Lead
      Sep 2015 - Aug 2016 · 1 yr

      Development of surgery planning software for maxillo facial surgeries. My responsibilities included: - Task and time management for a small team of five software developers (including myself) - In-depth code review - Development of complex technical stories - Support of junior developers with design, development and testing of new code

    • Software Engineer
      May 2012 - Aug 2015 · 3 yrs 4 mos

      Development of software which allows surgeons to diagnose and plan the placement of dental implants in a 3D volume rendered environment. Development of iOS applications which facilitate a dentist's communication with his/her patients and guide the surgeon through his/her implant surgeries.

  • Software Engineer at Luciad
    Sep 2009 - Apr 2012 · 2 yrs 8 mos

    Developing a high-performance visualisation API for GIS data.

  • Student Volunteer at ACM SIGGRAPH
    Aug 2009 - Aug 2009 · 1 mo

    I attended the SIGGRAPH 2009 conference in New Orleans as a student volunteer.

  • K.U.Leuven (4 yrs 11 mos)
    • Master of Science in Engineering: Computerscience
      Sep 2004 - Jul 2009 · 4 yrs 11 mos

      Graduated with honours as a Master of Science in Engineering, with a major in Computerscience

    • Intern
      Jul 2008 - Jul 2008 · 1 mo

      This was an internship for the Research Group Computer Graphics at the university of Leuven. I was responsible for assisting the phd students with their research. This included tasks such as writing tools for particle simulations and exploring different algorithms to render these particle simulations.

    • Intern
      Jul 2007 - Jul 2007 · 1 mo

      This was a one month internship for the Research Group Computer Graphics. I was responsible for assisting the phd students with their research. This included tasks such as scanning 3D objects with the Eyetronics Facescanner and capturing the reflectance fields of these objects with a lightstage setup.