Opfikon, Zurich, Switzerland
I operate as part of the EMEA Solution Consulting Center of Excellence, with a focus on Autonomous IT. My role has evolved from direct people leadership into a regional, cross-functional impact role, where I help shape strategy, positioning, enablement, and execution across the field. I work closely with Product Management, GTM leadership, and Specialist SC communities to drive consistency, clarity, and impact — translating vision and roadmap into field-ready narratives, workshops, demos, and adoption plays. A key part of my work is supporting complex enterprise engagements, especially where observability, data foundations, AI-driven operations, and workflow automation intersect. What I focus on • Autonomous IT & Service Operations: Helping customers move toward Zero Outages, Zero Touch IT, and resilient operations • CoE Enablement & Thought Leadership: Curating best practices, technical narratives, and reusable assets for EMEA field teams • Bridging Product, GTM, and Field: Turning roadmap and innovation into actionable, customer-facing value • Enterprise-Grade Execution: Supporting large, multi-stakeholder transformations in regulated and complex environments Alongside this role, I bring deep hands-on experience as a presales technical consultant in APM, ITOM, Service Operations, and Security, combined with an entrepreneurial mindset from co-founding a performance engineering consultancy earlier in my career. Curious by nature and outcome-driven, I enjoy working where technology, operations, and business strategy meet — simplifying complexity, challenging assumptions, and helping teams and customers turn ideas into real-world results.
After several exciting years working across ITOM, Service Operations, and AIOps in EMEA, I’m excited to share that I’m stepping into an evolved role focused on Autonomous IT across EMEA. This role is a great opportunity to help customers and partners move from insight to action — driving Zero Outages, Zero Touch IT, and Zero Asset Issues by combining strong data foundations, AI-driven operations, and workflow-based execution. The ambition is clear: turn operational complexity into measurable outcomes and resilience at scale. I’m especially looking forward to working even more closely with our Product, GTM, and Field teams to shape how Autonomous IT is positioned, adopted, and delivered across EMEA.
Service Operations at ServiceNow unites IT Service Management (ITSM) and IT Operations (ITOM) with one clear mission: to eliminate outages and accelerate digital transformation. As the leader of the Service Operations Center of Excellence (CoE), I support and empower the broader ServiceOps and ITOM Solution Consultant community across EMEA. Together, we focus on driving meaningful business outcomes and delivering exceptional value to our most important asset—our customers.
Responsible for supporting the sales cycles of HP software solutions with technical and process knowledge within the Business Service Management (BSM) area by establishing a match between HP solution and prospect's needs through compelling presentations, software demonstrations, responses to RFI/RFPs and the outline of technical architectures.
Business Planning and General Management - Ownership of Application Performance Management solution offering - Development, execution of solution strategy and business plan in EMEA - Spearhead APM product marketing and promotion inside/outside organization - Manages and develop Solutions Support team Business Development - Support sales and marketing activities for the solution offering - Channel Development : develop and maintain vendor relationships Work Force Management, Supervision and Mentoring - Manages a multi cultural team of direct reports driving customer support and product training - Work with Delivery Services Management to appropriately staff delivery teams I'm co founder of adhoc International (Performance Engineering Consulting Cie) I am CA/Wily Introscope Expert (>7 years experience) and have good knowledge about other Application Performance Management Tools (Dynatrace, Compuware Gomez Suite, IBM ITCAM, Quest Foglight, Precise i3...)
Technical Pre Sales for J2EE and .NET Monitoring Software Product Support Sales Support Internal Training of Engineers
Team Leader: up to 8 Performance Engineers incl. Offshore Project Management and Consulting for various customer's projects: Production Audit, Performance testing, Architecture review (Banking, Insurance, Software Vendors, Administration, Logistic...) Partners product support (CA/Wily APM, Compuware Vantage and AgentLess line, IBM Rational Performance Tester, SUN CAPS, Quest Database Management Products) Education Services Management (External: CA Germany, CA France, Internal)
Consulting: - Load and Performance Testing: Banking - Network Monitoring Solution Deployment and Customization: Industry - Performance/Stability Validation: Insurance