Delhi, India
Direct billing operations for a rapidly growing SaaS provider serving enterprise clients across APAC, US and EMEA. Lead a team of billing analysts, overseeing hiring, onboarding, performance management, and training. Spearheaded a billing automation initiative that reduced invoice cycle time by 35%. Partnered with finance and legal to review customer contracts and ensure alignment of billing schedules with terms and milestones. Managed dispute resolution process and worked cross-functionally with sales, support, and finance to resolve escalations. Updated workflows and departmental policies to align with business needs.
Served as Tower Lead for OTC processes across the US, EMEA, and UK regions. Managed full cycle billing including order management, invoice generation, cash application, and collections using Oracle ERP. Reviewed contracts to ensure billing compliance; customized billing schedules for large enterprise clients. Conducted weekly cross-regional reviews with onshore stakeholders to track SLA/TAT and resolve exceptions. Implemented robust quality control mechanisms, reducing errors in invoices by 40%. Mentored team leads and aligned billing workflows to meet evolving client expectations. Designed SOPs and internal control checklists to enhance audit readiness.
Directed billing functions for financial services contracts across US, EMEA, and APAC. Oversaw daily invoice generation for capital markets and custody services. Played a key role in the successful transition of billing operations from onshore teams to India. Led billing system integrations and digitization initiatives for manual clients. Collaborated with controllers during month-end closings and audits. Generated aging reports, conducted variance analysis, and improved collection timelines.