Jean Shoemake

Medical Device Industry

Dallas-Fort Worth Metroplex

About

I am a passionate, energetic leader inspiring best practices in managing teams of Inside Sales, Customer Support and Product Support professionals. I enjoy building out and leading teams of Customer Success/Service and Inside Sales to deliver exceptional support. Most recently at HIntMD we serviced aesthetic providers who are joining this cutting edge industry changing unique subscription platform, enabling their patients to receive customized aesthetic treatment plans with easy monthly payments. During my tenure at ZELTIQ Aesthetics and as a part of Allergan, I built a highly successful Inside Sales Department from the ground up developing programs and processes that drive lead generation, opportunity pipeline management and sales growth. I collaborated with Sales and Marketing on key initiatives to drive sales activity moving the business forward. Most importantly I am dedicated to the business, the team I lead and the customers we serve by the dynamic relationships I create.

Experience

  • Executive Director Sales Operations at R2 Technologies, Inc.
    Oct 2022 - Present · 3 yrs 9 mos

  • Sales Operations and Business Development Consultant at Self-employed
    Feb 2021 - Oct 2022 · 1 yr 9 mos

  • VP Sales Operation & Customer Success at HintMD
    Apr 2018 - Jan 2021 · 2 yrs 10 mos

    Joining the HintMD leadership team I am building out and leading a team of Customer Success and Inside Sales colleagues to deliver exceptional support to aesthetic providers joining this cutting edge, industry changing unique subscription platform which enabes their patients to receive customized aesthetic treatment plans with easy monthly payments. This team delivers service excellence to both the aesthetics practices as well as its aesthetic plan members to ensure member satisfaction and increased practice revenues for HintMD providers.

  • Executive Director Customer Operations at Allergan
    May 2017 - Apr 2018 · 1 yr

  • ZELTIQ (2 yrs)
    • Senior Director, Commercial Operations
      Jan 2017 - May 2017 · 5 mos

    • Director - Inside Sales and Commercial Programs
      Jun 2015 - May 2017 · 2 yrs

      Direct a highly successful team of Inside Sales professionals in the North America and Europe markets. Oversee the Commercial Programs team executing several innovative customer focused programs.