Greater Boston
A Senior Enterprise and SMB Customer Management Leader with a successful track record in exceeding targets: Revenue, Bookings, Margin and Team Utilization. A unique blend of Services Delivery, Sales, Enterprise Technology Savvy, Relationship Management, Project Management, Marketing and Finance skills provides a strong business acumen to lead a customer focused organization. Branded a Customer Advocate, developed extensive problem-solving skills through career rotations in Sales, Service, Engineering, and Finance. Highly successful in turning around and retaining Fortune 500 customers while increasing sales opportunities. Specialties: Services: Go-to-Marketo Strategy, Sales Mgmt, Delivery Framework, Enablement, Cross-functional collaboration - Delivery, License Sales, Services Sales, and Customer Success. Services Operations: Resource Mgmt, Partner Subcontracting, and Customer Escalation Mgmt, Marketing Automation and Sales Effectiveness, Revenue Performance Management, Business Intelligence, Enterprise Performance Management, Data Marts, Meta Data Mgmt, Mapping Tools, OLAP, Web Analytics, Dashboards, Financial Planning, Financial Reporting & Consolidations. Industry experience includes: Aerospace/Defense, Technology, Financial Services, Healthcare, Manufacturing, Pharmaceutical, Telecommunications.