Jean Charles Guillaume

ServiceNow Certified Master Architect

Vevey, Vaud, Switzerland

About

My strong technical background is based on 22 years’ experience as an Engagment Manager, Technical Consultant, Project Manager and IT Manager within Europe. I interacted with customers from the pre-sales stage to successful delivery in various industries such as banking, retail and pharmaceutical. To complement my current specialities (Software Asset Management, IT Asset Management and Configuration Management).

Experience

  • ServiceNow (4 yrs 6 mos)
    • Principal Solution Architect
      Apr 2025 - Present · 1 yr 4 mos

    • Senior Platform Architect
      Feb 2022 - May 2025 · 3 yrs 4 mos

  • itecor (6 yrs 10 mos)
    • Manager
      Jun 2019 - Feb 2022 · 2 yrs 9 mos

      The Servicenow expert at tecor on multiple ServiceNow projects: - To implement ITSM, SAM, CMDB, Custom app, SecOps and ITOM solutions. - To act as solution architect to design and propose the solution. - To perform presales activities. - To deliver official ServiceNow training - To lead the technical consultant team

    • Senior Technical Consultant
      Jan 2018 - Jun 2019 · 1 yr 6 mos

      Working on ServiceNow projects within Itecor's ServiceNow team: - To answer to RFP - To understand customer requirements through Workshop - To build custom application on the ServiceNow platform - To implement Proof of Concept to confirm feasibility.

    • Solution Architect, Project manager and IT Asset Management / Software Asset Management Consultant
      Jan 2017 - Dec 2017 · 1 yr

      I was performing as a contractor within the IT Global It Asset & Configuration Management team where I managed the solution upgrade’s project while providing expertise in HW and Software Asset Management area.

  • Solution Architect/Project Manager/Software Asset Manager Specialist at Nestlé Suisse
    Feb 2013 - May 2015 · 2 yrs 4 mos

    Project Manager, Functional and technical architect for deployment of a Software Asset Management solution using HP Asset Manager

  • ITAM Consultant at Hewlett-Packard
    May 2010 - Feb 2013 · 2 yrs 10 mos

    HP Software, Professional Service department offers a full portfolio of professional services based on HP software products and related IT management domains. I worked within the UK IT Service Manager team where I designed, deployed, and integrated solutions around the HP Asset Manager software.

  • IT Manager at Atlan Resourcing Solution
    Jan 2010 - May 2010 · 5 mos