Jean-Nicolas GUYOT

About

Experience

• JLR (10 yrs 4 mos)
  • Directeur de la planification des opérations commerciales
    Jan 2024 - Present · 2 yrs 6 mos

    Sales planning and programs / After sales revenue and programs

  • Directeur Produit
    Sep 2022 - Jan 2024 · 1 yr 5 mos

  • Directeur marketing client
    Feb 2020 - Sep 2022 · 2 yrs 8 mos

• General Manager Client, North Territory and Adriatic at Renault Group
  Apr 2015 - Feb 2016 · 11 mos

  Contribute to the increase of the Overall Opinion (OAO) by improving customer satisfaction and "Revenue" by the growth of CRM activities. Scope of activities: Customer Journey from digital to dealers, Sales / After Sales methods and quality, CRM efficiency, Customer Care and warranty.

• Renault Group (9 yrs 3 mos)
  • Customer Care and Warranty Manager Europe
    May 2012 - Mar 2015 · 2 yrs 11 mos

    For the European region (w/o France) - Definition of warranty and customer care budget - Project deployment at countries level - KPI definition and follow-up

  • Global Technical Assistance Manager
    Jan 2009 - May 2012 · 3 yrs 5 mos

    -International team (19 people in France, Korea, Brazil and Romania) -Business Process Owner of the technical assistance standards, organisation, training and performance -In charge of the level 2 assistance for all markets (35 countries) -Last level of technical assistance for partners

  • Manager Assistance Technique France
    Jan 2006 - Dec 2009 · 4 yrs

    •Management d’une équipe de 10 à 15 Conseiller Technique Réseau. •Suivi des indicateurs de performance, gestion des cas complexes avec l’amont de l’entreprise dans le souci permanent du client final. •Animation du réseau et mise en place de plan de progrès avec les affaires de mon secteur géographique. •Participation à l’élaboration des processus tel que la mise en place des opérations lancement véhicule.