Greater Barcelona Metropolitan Area
I own and grow enterprise revenue across the full customer lifecycle, managing a $12M portfolio in EMEA and APAC with direct accountability for retention, expansion, and commercial performance. I operate at the intersection of Customer Success and Sales, turning existing accounts into revenue engines. This means leading executive conversations, aligning solutions to strategic priorities, and navigating complex buying environments to secure renewals and drive expansion. My approach is commercially driven: protect revenue first, then grow it. I focus on building structured expansion, creating visibility on risk and opportunity, and converting customer engagement into measurable outcomes. In parallel, I’ve built and scaled Customer Success teams from scratch : hiring, defining engagement models, and implementing performance frameworks in close partnership with Sales and RevOps. Background across advisory, SaaS and platform environments.
During this period, I am focusing on professional development and independent projects, including: • PMI-focused project management training. • Development of an AI-assisted prototype for Customer Success and Sales teams focused on weighted onboarding criteria, customer data completeness, and dynamic renewal risk visibility to improve retention and expansion opportunities. Currently exploring new opportunities in Customer Success, Account Management, SaaS, and client-facing strategic roles.
Managed a multi-country enterprise portfolio (~$12M ARR) across FR, IT, DACH, NL, SEA, China, and AUZ. Led a team of 13 Customer Success Managers and team leaders, partnering with senior stakeholders to drive adoption, identify upsell/cross-sell opportunities, and expand account revenue. Directed multi-country teams to deliver strategic client value and maximize portfolio growth.
Oversaw enterprise accounts portfolio across FR, IT, DACH, NL. Scaled and enabled a CS team of 6 Customer Success Managers to support adoption, retention, and account expansion(~$6M ARR)
Built European tech partnerships for integration, APIs, and SaaS solutions, creating repeatable co-sell motions and driving account expansion. Standardized adoption and enablement programs to accelerate partner-led growth and maximize revenue.
Managed renewals and growth for enterprise HR tech accounts. Orchestrated HRIS integrations to improve deployment predictability and client adoption, contributing directly to account expansion.
Managed 90+ enterprise C-level clients ($3M contract value) across retail, banking, and automotive sectors. Drove adoption programs that converted usage into renewals and expansion opportunities. Protected at-risk revenue and collaborated closely with Sales to grow accounts.
Partnered with senior IT executives to align solutions with strategic outcomes. Exceeded usage and retention targets, contributed to upsell paths, and mitigated renewal risks, supporting enterprise growth Exceed retention targets across enterprise accounts. client usage (98% VS target of 92%), Capped Retention (100% VS target) in 2015