Greater Montreal Metropolitan Area
Senior manager with over 20 years of experience leading major organizational transformations in complex, high-growth environments (manufacturing, distribution, retail, technology services, and consulting). Recognized for his strategic vision, his ability to drive growth, and his ability to sustainably increase profitability. An expert in optimization, performance development, and multi-site management, he excels in mobilizing management teams, managing change, and implementing innovative operating models. A unifying leader with a human-centered and results-oriented approach, he builds agile organizations capable of meeting strategic challenges and seizing new market opportunities. Areas of expertise: ✔ Operational excellence ✔ Team development ✔ Change management and strategic support ✔ Continuous improvement and Lean methodologies ✔ System development and deployment (ITSM, WMS) ✔ Restructuring and optimization ✔ Multi-site operations management ✔ Budget planning and performance analysis (KPI)
Consultant in optimization and operational excellence, I assist companies in improving their performance by aligning strategies, processes, and resources. With a structured approach focused on team mobilization, I identify optimization levers to enhance operational efficiency and maximize added value.
Supports executives in formulating and executing business growth strategies and development of goals and initiatives. Assists managers in cost control activities in operational activities and KPI's. Assists organizations in project management (resources planning and operational management).
Plans, coordinates, and manages operational activities related to transactions with customers and merchants with the mobile application. Helps improving the overall customer experience
Develop and integrate the organization's strategies at the call center level (Montreal and El Salvador). Lead the application development of the Call Center with ServiceNow. Manage inventories and service contracts for IT equipment. Manage a team of 5 employees and various consultants.
Lead, plan and coordinate call center operations in a growth strategy level. Manage a team of 4 managers and more than 50 employees.
Manage the real estate service and network development according to the strategy of service centers positioning. Lead maintenance activities for all service centers across Canada and head office. Manage a team composed of 2 managers and 3 employees.
Lead the strategic plan for national operations to optimize profit management. Support the operations leadership team.
Develop and promote business and operational strategies for the Quebec division. Plan and direct the division's budget process in conjunction with Finance.