Ghent Metropolitan Area
MISSION : - To be a Leader and Coach who inspires Teams and facilitate dialogue between Business teams and external Partners/Stakeholders. - Innovation and excellence are the heart of my working approach. OBJECTIVES: - Quality: strive for high quality products and services by means of efficient processes and straightforward procedures - Responsibility: As a leader and inspirer, coach a team and boost self-confidence so that a self-regulating system arise. Drive and execute business strategies and improvement projects. - Efficiency: apply the KISS methodology. PROFILE / SKILLS - Experience in project management based on known frameworks, methods, tools, implementation and delivery. - Manage and Ensure the communication and collaboration with project co-workers (scientists, legal, finance, Quality…) - Managerial Background in Engineering, R&D, Supply Chain, S&M, Quality and Regularity with the necessary use of the typical platforms used in these environments. - Experience as a project manager in the end-to-end development of products and the product development life cycle. - Experience in working in multinational/multicultural organizations - Analytical logical thinking: Identify errors and determine its cause in a logically and methodically way. - Stress management: Remains effectively and operate efficiently under pressure, in adversity or disappointment. - Customer minded : Act as point of contact for the customer and ensure that he is and remains satisfied of the provided services / products. - Decisive : Courage to make strategic objectives and decisions that add value.
- Optimize Operations for efficiency and effectiveness. - Develop Projects and steer Project teams.
- Provide and implement innovative Solutions. - Optimize Operations for efficiency and effectiveness.
- Create and Develop a Service Strategy Plan to provide and ensure Support to Partners and Endusers. - Selecting and Recruiting suitable Candidates to build a Service Department. - Coordinate and Coach a team of Service Engineers and Service Reps. - Register and Manager Customer Complaints. - Facilitate Accelerate workouts and activities to achieve project objectives. - Develop processes and procedures comply with the Quality Policy, Quality Management System, Quality Management Policy, Quality Goals, and applicable laws and regulations. - Implementation of an upcoming customer relationship management (CRM) solution in support of sales, marketing and services activities based on MS Dynamics and AX. - facilitates team communications and cross-functional internal relations with project co-workers to determine and define product and process improvements.
- Develop a Service Strategy plan to support Distributors and their Service department. - Provide First line support to end users and external Service engineers. - Maintain configuration data of the install base. - Developed Service contracts and provide support to local Sales agents. - Maintain Communication and Support webpage content.
- analyse architectal drawings and define the appropriate sun protection product in order to meet the customers requirements. - calculate the total cost of the project. - create quotes to support the sales team of the German speaking market.