San Francisco Bay Area
• Evaluated global transportation workflows by leading interviews with cross-functional stakeholders (Tech, Sales, Logistics), uncovering inefficiencies in partner-facing processes and identifying automation opportunities that improved data accuracy and partner delivery timelines • Mapped current-state and future-state process flows using Tableau and Snowflake-integrated data models, streamlining performance reporting across international consolidation hubs and increasing visibility for 5+ departments • Synthesized strategic insights from 200+ data points and stakeholder inputs to inform upstream logistics transformation, ensuring alignment with global commercialization and product innovation goals
• Built 4 Tableau dashboards to track employee engagement KPIs across onboarding, accommodations, and ER touchpoints; enabled leadership to visualize trends and intervene early, reducing ER-related escalations by 30% • Crafted engaging data-driven campaigns using Slack posts and Email Marketing Cloud journeys to share key insights—translating analytics into playful, high-impact narratives (e.g., “Your feedback saved 50 meetings from going off the rails!”) that boosted policy awareness and sentiment by 20% • Led end-to-end redesign of global internship operations, implementing a centralized Smartsheets project tracking system and behavioral evaluation framework that drove a 96% intern NPS and 85% full-time offer rate • Designed and launched a cross-functional mentorship program across 3 departments, boosting employee development satisfaction scores by 18% within the first 2 quarters • Co-developed a leadership enablement toolkit with People Ops, supporting 100+ managers in conducting performance check-ins, goal-setting, and career coaching • Redesigned partner onboarding and procurement request flows, reducing intake cycle time by 35% and increasing SLA adherence by 22%, using stakeholder feedback and Agile sprint reviews • Built end-to-end dashboards in Tableau and Google Sheets to track partner program performance and fulfillment metrics, improving executive decision-making cadence by 40% • Piloted automation of cross-functional reconciliation processes in Excel using advanced formulas and logic trees, increasing order accuracy to 98% and saving 150+ analyst hours annually • Facilitated collaboration across Legal, Finance, and Procurement to enhance deal registration protocols and improve partner engagement transparency
• Revamped global team gathering workflows using Asana and Google Workspace, cutting manual coordination time by 40% and aligning Legal, Finance, and DEI stakeholders across 3 continents for consistent execution • Developed and rolled out Salesforce’s first-ever Team Offsite Playbook in Notion, increasing planning transparency across 15+ departments and elevating post-event feedback scores by 25% within 6 months • Enhanced connection stipend and internal events program using employee sentiment data via Tableau and Google Forms, resulting in a 12% boost in quarterly engagement scores within two quarters • Partnered with L&D to pilot an internal mobility and upskilling initiative aligned with Salesforce’s job architecture—resulting in a 20% increase in internal role applications • Implemented OKR tracking dashboards in Tableau to monitor talent program success across engagement, development milestones, and retention metrics • Standardized global supplier onboarding documentation and SOPs, reducing ambiguity and training time by 45% while enhancing compliance in vendor lifecycle management • Implemented early-warning exception reports to proactively address inventory anomalies across regional hubs, shortening incident resolution time by 25% • Led partner enablement initiatives through process documentation, feedback loops, and comms support that improved engagement rates during new tool launches
• Coordinated 100+ in-person events by partnering directly with on-site event planners and external vendors, managing logistics from space setup to teardown, ensuring alignment with accessibility and safety standards • Led weekly planning syncs with cross-functional stakeholders (Workplace, AV/Tech, Guest Services) for high-impact events with 400+ attendees, ensuring seamless execution and real-time problem-solving • Logged and tracked support tickets across AV, tech, and facilities systems to maintain service-level consistency; resolved pre- and post-event issues quickly to enhance the on-site experience for internal teams and guests • Crafted a multi-channel communications strategy using Slack announcements and Email Marketing Cloud journeys to promote onboarding success and workplace readiness for interns and vendors; messaging reached over 2,000 stakeholders and improved response rates to access-related instructions and updates by 35% • Managed quarterly calibration syncs with team leads and HRBPs to assess talent readiness, flag succession gaps, and inform promotion discussions • Reduced operational costs by 30% through the implementation of strategic resource management techniques, utilizing Workday and gnatt charts to maximize team efficiency, showcasing operational effectiveness • Coordinated cross-functional teams to create and maintain 10+ marketing documents via Slack and Google docs, including pitch decks, streamlining project organization efficiency by 20%, emphasizing collaborative skills
• Analyzed categorical and continuous data sets within PeopleSoft and Excel to develop monthly and quarter-end reports, providing data-driven insights and communicated results to key stakeholders via Executive Summaries and Keynote. • Researched and resolved budgetary issues by managing our Center’s $50,000+ budget on FMS and Excel spreadsheets, providing ongoing analysis of expenses and financial position, as well as curbing spending by 20%. • Performed in-depth keyword and content analysis using Google Analytics and internal web analytics reports to recommend website improvements, ultimately increasing SEO/SEM traffic by 45% and optimizing website copy, title tag, and meta descriptions. • Managed project resources and completion timeframes on Excel in fast-paced, dynamic environment while exceeding key operational performance targets, with results that include: 90% increase in facility repair productivity and 45% reduction in inventory shortage. • Developed internal communication plans using data to drive strategy, resulting in robust FAQ auto response to customer inquiries about Workday, Canvas, and PeopleSoft technology functionalities.
• Defined and measured business performance by analyzing productivity and functional roles benchmarking for our entire team, leveraging span of control ratios and productivity benchmark analytics to streamline operations and improve our onboarding process. • Coordinated physical and digital collateral materials for on-site recruitment events and employee engagement campaigns, such as “Admitted Trojan Day.” Drafted post-event evaluations, compiled large data sets on Excel, and recommended changes for future events. • Designed 4 custom dashboards on Zendesk for various user groups, including staff and faculty, analyzing interview and survey data results on SPSS to determine user’s business functionalities and identify process repetitions and bottlenecks. • Wrote weekly ticket requests analysis report to mitigate “scope creep,” communicate project status to supervisor and support staff, identify internal process improvements, and resolve hardware problems with server computers in a timely manner.