JoVonnda Chresfield, MBA, BSc.

Operations and Automation Management | Healthcare and Education Management | Health Equity Ambassador | Research Design and Data Analyst | Change Management Leader | Process Improvement Analyst

Miami-Fort Lauderdale Area

About

Experienced data-driven healthcare and education operations leader with over nine years of expertise in leading cross functional projects and integrating healthcare innovation to address systemic challenges. Skilled in managing data-driven projects, cross-functional teams, and systems implementation across clinical and educational settings. Engaged in national advisory and research roles, with a growing portfolio of scholarly activity. Adept at managing priorities, fostering collaboration, and driving solutions that enhance organizational outcomes and promote equitable healthcare practices. Email Address: [email protected]

Experience

  • Legal Operations Project Manager at Baptist Health
    Jun 2026 - Present · 2 mos

  • Program Manager at Florida International University
    Jan 2025 - Jun 2026 · 1 yr 6 mos

    Managed over 600 residency interviews using Thalamus, analyzing platform data and tracking recruitment trends to support leadership in refining holistic review strategies and applicant pool evaluation. Spearheaded the rollout of a new learning and residency management system within program to centralize curriculum delivery, training compliance, and data reporting to enhance operational accuracy. Conceptualized and implemented a mentorship matching system and formal policy that paired 30 incoming interns with faculty mentors, strengthening developmental support and early engagement. Designed and implemented targeted data strategies for Program Evaluation Committee (PEC) sessions, transforming them into data-informed strategic planning forums that advanced program review processes and strengthened accreditation readiness prior to resident onboarding. Guided GME faculty and leadership in applying data-driven approaches to curriculum development by translating research findings into measurable strategies that advanced health equity education and resident learning outcomes. Partnered with the GME Operations Lead to validate and maintain accurate training site details, personnel records, and other program information within New Innovations to support timely and compliant IRIS data reporting. Analyzed and presented data from health equity educational and clinical initiatives, using findings to inform curricular refinements aimed at improving continuity clinic care and trainee preparedness.

  • Baptist Health (6 yrs 8 mos)
    • Program Supervisor
      Oct 2024 - Jan 2025 · 4 mos

      Develop strategic partnerships with institutional leadership to secure and maintain program accreditation, ensuring full ACGME compliance and supporting the training of internal medicine residents. Composed holistic review orientation and guidelines in collaboration with associate program directors, training 15+ faculty members and leading recruitment system management, including training administrators in tool usage. Participates in the Emerging Leader Fellowship and process improvement initiatives, applying advanced leadership skills to enhance program operations and outcomes. Streamline workflow processes in collaboration with GME leadership, enhancing operational efficiency and improving prospective candidate engagement through the integration of digital tools and coordinated initiatives.

    • Diversity, Equity, and Inclusion Council Chair, Baptist Hospital
      Oct 2022 - Oct 2024 · 2 yrs 1 mo

      Spearheaded successful initiatives to create a more diverse, equitable, and inclusive environment by co-hosting candid, open forum steered by educational provided collaterals from corporate leaders. Yielded a 60% increase in DE&I awareness as measured by employee survey responses, by developing initiatives that spotlighted over 50+ employees in relation to DE&I observances. Attained a 37% monthly increase in event participation and 20% YoY growth in council membership as measured by attendance records and membership data, by developing and implementing targeted marketing efforts. Interviewed in enhanced industry dialogue on DE&I in healthcare as measured by participant feedback, by serving as a panelist in key discussions on DE&I efforts in healthcare Accomplished informed decision-making on council strategies as measured by the implementation of recommended improvements, by disseminating quarterly reports with performance metrics, trends, and actionable insights. Increased member engagement and participation in DE&I initiatives and maintained 37% rise in active involvement, by establishing three leadership roles and facilitating a diverse selection process. Engineered and led a streamline initiative to enhance internal and external coordination within the business resource group, significantly boosting engagement levels during key hosting events. Co-chair 2022-23, Chair 2023-24

    • Senior Program Administrator
      Aug 2021 - Oct 2024 · 3 yrs 3 mos

      Forged strategic partnerships with institutional and program leadership to secure accreditation for a pioneering internal medicine residency, poised to cultivate 78 residents across three post-graduate years. Conceptualized data-driven assessments to monitor program developmental process, identify areas for enhancement, and gather feedback for continuous improvement, resulting in an increase of 75% in program efficiency and engagement. Leveraged digital marketing and event coordination to amplify the program's value proposition, significantly enhancing awareness, engagement, and enrollment metrics. Championed the integration of research insights into actionable health equity curriculum enhancements for 12 residents and 7 faculty leaders, utilizing Kern's six-step framework to elevate educational outcomes. Constructed a scholarship infrastructure with research interdisciplinary teams to increase scholarship engagement and mentorship for 14 residencies and fellowship, resulting in over 160 abstract submissions for annual academic conference. Maintained stringent adherence to ACGME standards, ensuring 100% compliance in annual accreditation updates through meticulous documentation of 68 faculty qualifications and programmatic innovations. Crafted and executed a comprehensive, holistic marketing strategy, integrating social media, website enhancements, and informational sessions, which surged prospective candidate engagement by 45%.

  • Pharmacy Technician at KROGER PHARMACY
    Aug 2016 - Dec 2017 · 1 yr 5 mos

    Ensured over 95% adherence to clinical protocols by meticulously surveying and documenting patient medication routines and health outcomes for enhancing treatment consistency. Achieved above 98% audit compliance by rigorously managing patient accounts, including prescription entries, insurance verifications, and adherence notifications, ensuring seamless point-of-service operations.