Charleston, South Carolina Metropolitan Area
I help B2B SaaS teams turn customers into lifelong champions by clarifying value and building scalable success programs. Over the past decade, I’ve led customer success, community, and growth initiatives that help teams reduce churn, deepen engagement, and unlock genuine customer outcomes. I believe the best brands don’t make themselves the hero — they help their customers be the hero of their story. Right now, I'm focused on: - Sharing stories around customer success + AI - Driving actionable ideas for Entrepreneurs/Founders/CEOs - Showcasing how customer success can be a part of your growth strategy 🔔 Follow me here, on LinkedIn. 🔔 Hit the bell notification so you don't miss out on marketing, customer success and leadership.
🩺 One API, All Health Data Developers at the fastest-growing digital health companies use Junction to access granular health data remotely from wearables and lab tests. Junction does the heavy lifting of integrating and maintaining API connections with wearables/medical devices and labs. Immediate access to reliable health data eliminates the engineering burden, allowing health companies to focus on deriving key insights for their users.
The 5-minute email on customer success strategies that built the world's greatest SaaS companies. Join us at chiefcustomerofficer.io
I lead and execute on Strategic Customer Operations for a mental health startup on a mission to eliminate every barrier to mental health.
I lead and execute on Strategic Customer Success for a $3.3B mental health startup on a mission to eliminate every barrier to mental health.
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Reported into the EVP & CCO of HL Vanilla to own pipeline creation and bookings alongside of the sales organization.
Reported into the Chief Marketing Officer to reintroduce our customers and the market to our brand - elevating our ability to help our customers build connection through community solutions.
Reported into the Chief Customer Officer and built scaled customer programs to improve customer satisfaction, gross and net retention, and increased our total number of advocates.