Sacramento, California, United States
I am a dedicated and charismatic senior leader with extensive experience executing strategic business development plans to deliver exceptional customer service. I have a proven track record of generating strategies to expand customer base and promote revenue growth exceeding established targets. A history of leading teams through effective performance management and fostering positive, engaging work environments for each team member with mentorship and development opportunities. I have been recognized for keen business and operational acumen, performance metrics reporting, and assembling strong, cohesive teams.
As interim Regional Vice President at Banfield Pet Hospital, I provide strategic leadership and operational oversight for 79 full-service hospitals. I work closely with veterinary professionals, hospital leaders, and cross-functional partners to elevate performance, ensure veterinary quality, and foster a culture rooted in accountability, compassion, and continuous improvement.
Oversee full operations of multiple facilities totaling $800m annual sales revenue including 2.5K associates and 150 managers. Manage financial performance and P&L statements for market. Execute corporate strategic vision and implement company initiatives. Mentor employees from hourly associates to facility management.
Supervised 300+ hourly associates and 15 management personnel. Administered strategies to improve customer experience and increase sales. Executed company strategic vision and achieved KPIs for customer experience, sales, profits, and employee performance. Increased associate employee satisfaction and successfully remodeled 2 super centers. Transformed struggling facilities into store of the year successes.