Toronto, Ontario, Canada
[email protected] With 10+ years’ experience as a Community Support Worker and Employment Development Specialist my current focus is in planning, coordinating and implementing Housing Support Programs and Services; I am an empathetic, analytical problem solver who possesses a high level of interpersonal competence and outstanding communication skills working in diverse climates and contexts. I have an ongoing interest in upholding the rights of marginalized people, a continued passion for advocacy, providing client centered services and a lifelong commitment to learning. My key skills include: Strong Socio Political Analysis and Advocacy Case Management Individual Counselling Client Support Research Marketing Networking Group Facilitation Community Engagement and Development And demonstrated leadership in the for profit and not for profit sectors
Planning, coordinating and implementing Housing Support programs and services and providing support to clients who experience homelessness, eviction, and at-risk of homelessness or eviction by working closely with landlords, City Housing, and partner agencies, to enable clients to apply for, qualify for, and move in to affordable housing including eligibility for subsidized housing.
Planning, coordinating and implementing Housing Support programs and services and providing support to clients who experience homelessness, eviction, and at-risk of homelessness or eviction by working closely with landlords, City Housing, and partner agencies, to enable clients to apply for, qualify for, and move in to affordable housing including eligibility for subsidized housing.
•Recorded and maintained current case notes and resident information in databases i.e., SMIS, and presented updates to team members at case management meetings •Maintained contact with residents by providing feedback, behaviour management, input and/or crisis intervention on issues pertaining to daily living •Ensured residents received access to community services including legal, housing, immigration, health services by advocating and coordinating outreach as necessary to advance client’s cases •Reviewed daily status updates of the residence ensuring timely follow-up •Maintained and monitored household and medical supplies, and distributed items following designated protocols •Maintained a safe living environment through observation, taking appropriate action and applying conflict resolution techniques •Performed clerical and administrative functions, and followed established guidelines in the distribution of financial assistance, reference letters, transportation tokens/vouchers while maintaining a complete reconciliation of keys, petty cash, parking slips, TTC vouchers, etc., at shift change •Enforced house rules, attended and participated in all staff meetings, and accurately communicated shelter information during client meetings and shift changes
•A certified Career and Employment Information Specialist trained as a level B Assessor in the measurement and interpretation of psychological assessments and tools •Proficient in individual counselling and interventions, employment counselling including the ability to empathetically support clients in job search, interview skills, document creation and employment action development • Competent in relationship building and opportunity matching as a Job Developer •Knowledgeable of labour market trends,government programs and eligibility requirements •Enthuthiastic, supportive facilitator of groups
•Assisted clients in developing effective job search documents, interview skills and job search techniques •Guided clients in targeting the most suitable employment based on their experience, education, and existing labour market factors •Coached and motivated clients during the job search and after placement to ensure job retention •Facilitated several successful job search workshops •Developed relations with external partners