Greater Bengaluru Area
I enjoy helping businesses solve problems through automation while building high-performing teams that deliver great customer experiences. As a Sales Leader at Zapier, I coach and support team members, contribute to revenue forecasting, improve operational processes, and help customers identify the right automation solutions for their needs. I work closely with cross-functional teams to drive both customer success and business growth. Before joining Zapier, I worked at Make, giving me experience across leading automation platforms and a strong understanding of how businesses use automation to scale. I'm passionate about leadership, sales strategy, process improvement, and AI. I enjoy solving complex problems, helping others grow, and creating systems that make work more efficient. Let's connect if you enjoy talking about automation, sales, leadership, or AI.
• As a Senior Product Specialist at Automate.io(acquired by Notion), I was a founding member of the Support Team, focusing on enhancing customer experience. • Developed automated workflows that streamlined support processes, achieving a 30% reduction in response times. • Collaborated to build a comprehensive help center, significantly improving self-service support for customers. • Conducted competitor analysis to identify market trends, influencing our product offerings and support strategies.
• Provided 24x7 technical assistance, resolving product issues for diverse clients through email, IM, and on-call services. • Collaborated with engineering to troubleshoot bugs and relay customer feedback, enhancing product features. • Conducted automation and manual testing, ensuring seamless functionality across multiple platforms.