South Lake Tahoe, California, United States
As an adept Spanish-teacher-turned-Finance-Aficionado-turned-Guest-Relations-People-Person, Jayme has a well-rounded skill set in accounting, financial analysis, guest relations, and customer service. Additionally, she can read, write, and speak Spanish fluently; French skills are advanced. Further, Jayme is a leader, a recognized expert in organization and a communicative collaborator.
The Guest Services Associate at Marriott Vacations Worldwide (MVW), is responsible for making meaningful moments for Owners, members, and guests. The Guest Services Associate processes all guest check-ins, check-outs, room assignments, and room change/late check-out requests. Secures payment; activate/reissue room keys. Ensures rates match market codes and document exceptions. Verifies/adjusts billing for guests. Communicates to appropriate staff when guests are waiting for an available room, receives guest requests, and answers phones. Advises guests of messages. Clears departures in the computer system. Coordinates with Housekeeping to track room status and guest concerns. The Guest Services Associate adds to the success of the MVW team by maintaining high standards and providing the best service. The Guest Services Associate has a flexible schedule, communicates clearly with coworkers and guests, and follows the company's rules in all situations. The Guest Services Associate is a valuable member where meaningful moments are made together.
The Manager Financial Analysis assists the Market Director of Finance, Field Operations (MDOF) by providing leadership, guidance and support with financial compliance and adherence of the management agreement with the nonprofit property owners’ association and the financial and accounting analysis of the on-site ancillary business operations. As a business advisor, the position provides the financial expertise to enable the successful implementation of the annual budgeted goals and delivery of desirable financial results. Perform various financial modeling and analytical requests, and maintain strong internal controls environment, including the compliance to company standards, policies, and Sarbanes-Oxley requirements. Ensuring proper controls are in place to mitigate risks for the organization. Core work activities include, but not limited to business partnering with various stakeholders to meet financial objectives, financial statement review and analysis, and compliance of accounting controls.
Managed accounting for Round Hill Pines Beach Resort; Accounts Payable; Vault management; ATM balancing; Cash handling; Daily Sales analysis and balancing; Daily adjusting general journal and transaction journal entries; Accrual basis; FIFO; Computer program skills: Advanced Excel, SAGE100, Cheftec, FareHarbor; Presented the pre-season staff orientation in Spanish for 100-150 employees.
Taught French I, II, III, & IVH & Spanish I, II, & III; Department Chair for 15 years; Wrote & was awarded 8 grants for educational materials; Advisor of National Honor Society; Coordinator for student travel abroad to Europe through EF Tours (10 annual trips, 30 students per trip)