Offenbach, Hesse, Germany
Global Business Process Manager specializing in Travel & Expense (T&E), focused on end-to-end process governance, system enablement, and global deployments within SAP Concur environments. Experienced in driving process standardization, optimization, and continuous improvement across international organizations. Strong background in the travel industry combined with expertise in ERP integration, stakeholder management, and Agile project delivery (Scrum, Kanban, SAFe). Proven ability to work across Finance, Procurement, IT, and operations to deliver scalable, efficient, and user-centric T&E solutions in complex global environments.
• Manage global Travel & Expense (T&E) process governance and drive execution of the End-to-End (E2E) BPM strategy across multiple regions and affiliates • Lead design, standardization, and continuous improvement of global T&E processes, including system enablement within SAP Concur • Drive global deployments and process rollouts, ensuring alignment across Finance, Procurement, IT, and external partners • Act as key interface between GBPO, global stakeholders, and operational teams (e.g. service delivery, Level 1/2 support, IT) for process design and implementation • Collaborate closely with Finance, Global Procurement, IT, and operations leads to ensure alignment between process, systems, and service delivery • Drive process optimization, improvement initiatives, and sustainment activities to enhance efficiency, compliance, and user experience across the T&E landscape
• Led implementation and continuous improvement of global Travel & Expense (T&E) processes • Designed and configured system solutions within SAP Concur in collaboration with Finance, Procurement, and IT • Acted as key interface between global stakeholders (GBPMs, GBPS network) to deliver scalable process solutions • Managed projects using Agile methodologies (Scrum, Kanban, SAFe)
• Supported global Travel & Expense (T&E) processes including BTA card payments and reconciliation • Assisted in process improvement initiatives within SAP Concur environment • Supported procurement reporting and supplier coordination activities • Contributed to IT procurement processes including contracting and fulfillment
• Managed APAC client account for integrated travel for meetings program (ITM) • Acted as key contact for stakeholders, supporting regional travel operations and escalations • Identified process and technology improvement opportunities across travel program • Collaborated with cross-functional teams to enhance service delivery and operational efficiency
• Managed airline representation and ticketing operations across multiple international carriers in Singapore • Handled corporate and group bookings, including disruption management (flight irregularities) • Utilized GDS systems: Amadeus Altea, Sabre, Travelsky, Navitaire, SITA SRDT • Coordinated with airlines, travel agents, and stakeholders across a global network
• Managed reservations and ticketing operations for Gulf Air • Performed pre-flight control including flight clearing and operational checks • Supported yield and capacity management to optimize seat utilization • Coordinated with sales and operations teams for corporate and group bookings