Jayesh S M

About

11 years of work experience with Companies like (HGS, Uber India Pvt.Ltd / UberEATS, RAPIDO-Bike Taxi & PhonePe) Expert in City Operations, Payments, Risk & Fraud Analyst, Financial Risk, Risk Management, Ad-ops 8+ years of passion driven airbrushing artist with a home studio Optimist/Entrepreneur @zumborae_customs - Tattoos|Airbrushing|Detailing Studio

Experience

• Founder at Zumborae Customs
  Oct 2024 - Present · 1 yr 9 mos

• Ad Operations Specialist at PhonePe
  Aug 2022 - Oct 2024 · 2 yrs 3 mos

• Risk Analyst at Rapido - India's Largest Bike Taxi
  Mar 2019 - May 2022 · 3 yrs 3 mos

  Roles & Responsibilities: ●RCA (Root Cause Analysis) -Performing Root Cause Analysis on identified risk events to recommend improvements to prevent these risk events from re-occurring in future. ●Behavior Pattern Analysis of Riders by mapping techniques. ●Framing the Risk and Fraud rules in dashboard based on the behavior pattern of different clusters. ●Identify new fraudulent Trends irrespective to it's geographical location and take preventive measures accordingly. ●Deep Diving of suspected transactions using various Analytical tools. ●Risk mitigation/fraud prevention. ●Manual Review of Transactions by undergoing multiple fraud/risk checks. ●Statistical calculations of penalty based on the fraudulent transactions & implementing on settlement/redeem cycle . ●Collaborate with key stakeholders such as city teams to manage end to end closure of all reported fraudulent activity.

• City Operations at Uber
  Apr 2015 - Feb 2018 · 2 yrs 11 mos

  ● Partner Support: Getting DORMANT drivers back onto the UBER platform (Re-engagement) ● Top of the funnel (ToF), signing up new drivers explaining the benefits of Uber and getting them on board onto the Uber platform. ● Also helped with special projects like Airport, RTO works, Uber IceCream UberEATS ●Explaining Restaurant Owners about UBEREats and getting them on board onto UBEREats Platform. ● Having a good rapport with the owners and continuous follow-ups in collecting the required documents to get the restaurant on-boarded. ● After onboarding the Restaurant, handing over the UBEREats Tab and training the Restaurant Owner/Manager on how our app works and make changes in their Dashboard.

• Technical Support Specialist at HGS - Hinduja Global Solutions
  Apr 2014 - Apr 2015 · 1 yr 1 mo

  ● Creating tasks depending on the circuit. ● Scheduling technician to the customer’s premises. ●PI (Professional Installation) creating a task and setting a technician to install