Paris, Île-de-France, France
Passionate about Sales and Marketing, CRM, and International Management. I specialize in making best Customer Relationship Management strategies, boosting Sales and distinguish Consumer Behavior. I thrive in cross-functional, multicultural environments and craft data-driven marketing strategies that drive engagement and conversions. 🔹 Specialties: Sales and Marketing, Consumer Behavior, CRM, and International Management. 🚀 Key Achievements: ✔ Increased sales revenue by 30% within 6 months using targeted digital campaigns via HubSpot. ✔ Improved customer retention by 25% through behavioral analytics and personalized engagement in Salesforce. ✔ Boosted lead conversion rates by 40% by optimizing the sales pipeline in Salesforce and HubSpot. ✔ Expanded market reach, driving 20% growth in global sales using data-driven strategies in Salesforce. I am passionate about leveraging my skills and experiences to contribute effectively to challenging projects and drive sustainable business outcomes. I welcome opportunities for collaboration and professional growth. Let's connect: Contact: +33 749481171 📩 [email protected]
• Managing front desk operations and utilizing advanced CRM tools for efficient service delivery. • Handling escalated guest concerns with professionalism and urgency, tracking guest history and feedback in Salesforce. • Leading coordination between front office, housekeeping, and maintenance teams to enhance response times and streamline internal communications.
Achieved a 95% on-time delivery rate (19 out of 20 campaigns) for core seasonal and brand-related marketing campaigns with social media marketing. Utilized CRM for guest list management, invitations, and post-event follow-ups. Successfully established and maintained relationships with customers and stakeholders, built on trust and value creation, resulting in a 95% customer retention rate across a base of 100+ customers. Assisted in planning and executing webinars and events, contributing to a 50% rise in new leads generation.
Client relationship management: handled incoming reservations, register guests, process payments, explained the vehicle functionalities, as well as terms & conditions, and take care of check-ins and check-outs; Operations handling: Aligned the reservations with the available campervans, coordinate vehicle return from vendors or additional parkings; Quality control: Maintained campervans in top condition, verify and prepare them, identify possible maintenance or repairing needs; Stock management: Monitored stock, register consumption and identify needs.
Managed the provision of exceptional customer service to policyholders. Recruited personnel and delivered training and development programmes to guarantee that agents possess the required expertise and knowledge to thrive in their positions. Designed and executed efficient sales tactics to accomplish the agency's financial objectives. Cultivated connections with clients, businesses, and other partners to generate prospects and broaden the agency's client base. Worked alongside marketing teams to develop and implement advertising campaigns that enhance sales.