Mumbai, Maharashtra, India
Spearhead documentation and reporting efforts, ensuring accuracy and completeness of reports, presentations, and documents for the executive. •Managed travel logistics, including flights, accommodations, and itineraries, aligning with business needs. •Fostered and maintained strong vendor relationships, negotiating contracts and setting performance standards. •Oversaw daily correspondence, email communication, and phone calls for the executive. •Lead project management, coordinating tasks, deadlines, and deliverables, and provided progress updates. •Provided recruitment support and handled 4 teams at once within the organization
• Oversaw data sourcing, enhancing TV and content metadata. • Managed travel arrangements for team leads, including ticket bookings and hotel reservations • Collaborated cross-functionally to improve communication, quality, and workflows. • Ensured accuracy, completeness, and timeliness of data inflow, implementing quality improvement processes. • Maintained strong follow-up systems and liaised with vendors and clients. • Acted as a liaison between business and IT groups, tracking project accomplishments and preparing status reports. • Facilitated communication and deliverables from all stakeholders for project initiatives.
• Coordinated sub-tasks, identified outliers, and enhanced team performance. • Engaged with customers to exceed expectations and evaluated vendor performance • Conducted refresher trainings and managed project meetings • Conducted secondary research for company and contact information.
• Provided end-user support for devices, peripherals, and IT-related issues. • Resolved level 1 and some level 2 IT issues, including remote troubleshooting • Supported various end-user devices and technologies • Conducted post-resolution follow-ups and resolved technical problems. • Contributed to knowledge articles and support process improvements